Systems Administrator - Toronto, Canada - IBI Group

IBI Group

Verified Company

Toronto, Canada

3 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

We are a global team of dedicated and experienced architects, engineers, planners, designers, and technology professionals who share a common desire - to help our clients create liveable, sustainable, and advanced urban environments.

Arcadis has officially purchased IBI Group and with this transaction now complete, IBI will now be known as Arcadis IBI Group moving forward.

Please refer to our website for more information.

Job Description:

We are currently seeking a JR IT Administrator to join our Toronto team.

Working as a team, based in our Toronto Campus office, the primary role will be supporting 1000+ users across multiple offices in their daily tasks to ensure that a reliable and robust IT platform is available to all.

A high customer service focus is critical in the role and a strong technical skill set is a must.

Most of the things you'll work on:

Work as a member of a centralized IT support team
Utilize the IT ticketing system to communicate with endusers to provide prompt responses and timely resolutions
Responsible for users' hardware upgrade and maintenance, repairs, and installations
Provide basic support for various office productivity software used by the company
Perform upgrades, repairs, and preventive maintenance on servers, desktops, printers, and other equipment when required
Perform installations of enduser operating systems and refresh installations when required
Assist internal users experiencing operational, hardware, or network connectivity problems with their computer systems
Update knowledge and skills to keep up with rapid advancements in computer technology
Implement Global IT standards and procedures, correct variations when needed
Provide feedback to IT team on issues and practical advice
Provide configuration and training for new systems and procedures when directed

Qualifications:

You'll need to have:

A relevant college diploma or university degree and/or practical work experience gained in a professional IT environment is required
Must have 13 years of professional IT experience
CompTIA A+ is an advantage
MCP, MCSE certifications are desired but not mandatory
Network+ is an advantage
Working knowledge of Windows desktop/server operating systems (WIN 10 / 11 Pro)
Indepth understanding of MS Office 36
Working experience of network technologies and concepts, including LAN/WAN infrastructure and TCP / IP routing
Some experience in Cisco switches and firewalls is an asset
Excellent communication skills in order to effectively build relationships and communicate issues and resolutions to all levels of the organization
Willingness to multitask and be flexible to take on varied responsibilities
Good customer service experience and ability to demonstrate patience, tact, and respect
Able to work under pressure and meet tight deadlines
Analytical work ethic and attention to detail are key
Able to work both autonomously and as part of a team when the task requires
Strong customer focused approach to support

Additional Information

Why you should work for Arcadis IBI Group:
Our employees will find a design environment where collaboration is at the core of the business.

We proudly support our team members through continuing education, completion of licenses and certifications, memberships in professional societies, seminar and conference attendance.

Competitive Base Salary based on industry standards
Robust Extended + Medical Benefits
Participation in Incentives Program
Remote Work Options or Hybrid WFH-Office Schedule
Coverage of Licensing Fees and Annual Dues to Professional Associations
Professional Development & Self Directed Learning Resources

We request applicants submit a RESUME highlighting relevant work experience; please limit PDF files to 10MB. For design related roles, we also require a portfolio to review.

We thank all applicants for their interest. However, only those selected for an interview will be contacted.

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