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Calgary

    Full Time Associate Required - Alberta, Canada - Maple

    Maple
    Maple Alberta, Canada

    1 week ago

    Default job background
    Full time
    Description

    Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers.

    We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I").

    With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canada's fastest-growing virtual care companies.

    We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: Globe and Mail's #6 Top Growing Companies in Canada in 2021, #2 in Deloitte Canada's Technology Fast , LinkedIn's Top 10 Startups in Canada 2020, and Bay Street Bull's The Power 50: In support of a high-growth mandate, we're hiring for our next cohort of Bilingual (French/English) Client Success Associates to join our dynamic and highly engaged Client Success team.

    Our B2B Clients offer Maple's virtual care services as health and wellness benefits for their employees/organization.

    As a Bilingual Client Success Associate, you will play a key role in supporting the end-to-end client journey, from initial onboarding to ongoing account management.

    From facilitating user enablement to conducting account reviews and identifying upsell opportunities, you'll play a pivotal role in maximizing client satisfaction and program performance.

    Critical to success in this role will be your relationship-building capabilities coupled with your passion for results and people.

    Within the first 90 days, you will have completed robust training on Maple's products and services, processes, and systems. You will confidently manage your Client portfolio and meet or exceed revenue targets and other key performance metrics.

    Additionally, you will have the opportunity to lead the implementation of some Client projects, working closely with cross-functional partners to ensure projects are delivered on time.

    You will regularly analyze Client data and feedback to identify trends areas for improvement, and use this information to enhance the Client experience and deliver the right results.

    The ideal candidate possesses a Bachelor's degree in Business, Marketing, Communications, or a related field, paired withat least threeyears of working experience, including client-facingexperience.

    The candidate has exceptional communication and interpersonal skills in both French and English and possesses the confidence to present solutions to internal and external stakeholders across all levels.

    Motivated by exceeding KPIs, the candidate has experience using CRM software (Salesforce) to track and analyze Client data to measure key metrics and identify trends.

    Agile and flexible, the Client Success Associate can quickly identify potential areas of risk and proactively develop and execute strategies to address those risks.

    We value equity, diversity, and inclusion, and we're committed to providing fair and equal opportunities to all applicants. Agile & Flexible

    We want all colleagues to feel passionate about improving access to high-quality healthcare through the power of technology, and to make a positive impact with the work we do, where we work, and in the community.


    Supportive:
    We're a diverse community that recognizes and embraces the individual differences of our people


    Creative:

    We challenge the status quo of what we think is possible with how we approach our work and projects, celebrating bold thinking.

    We're focused on our priorities yet remain agile in how we deliver on our goals.
    We want you to feel challenged and supported, cared for, and driven.

    Just as we're driven to grow, to improve, to iterate our products and services, we want you to take the same mindset as you work towards achieving your personal best.

    We can all learn, we can all develop, and we can all power the future of healthcare.

    In order to support your health and well-being, we offer a comprehensive set of benefits and perks, including:

    Health and dental benefits, insurance: Through our Group Benefits, you'll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counseling, health service navigation, life insurance, critical illness and disability insurance, and more.
    Dedicated Health Spending Account ("HSA"): An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy).

    Pregnancy and Parental Leave:

    We support parents who are welcoming a child into their life in a variety of ways, including a Supplemental Unemployment Benefit based on eligibility.

    Full-time

    Location:
    Option to be fully remote within Canada OR Hybrid in Toronto, ON
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