Jobs
>
Kelowna

    Guest Service Supervisor - Kelowna, BC, Canada - Sandman Hotel Group

    Sandman Hotel Group
    Sandman Hotel Group Kelowna, BC, Canada

    1 week ago

    Sandman Hotel Group background
    Description

    Thursday, April 25, 2024

    Proud to be 100% Canadian-owned,Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada's fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

    We are seeking a dynamic Guest Services Supervisor to join our busy team. Our Managers understand the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics and are extremely results driven.

    Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

    JOB REQUIREMENTS:

    • The ability to direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to the Sandman Hotel Group standards, policies and procedures in conjunction with the Front Office Manager.
    • Must ensure that all personnel are kept well informed of department objectives and policies. The ability to prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue.
    • The ability to develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.
    • The ability to support Sandman Hotel Group philosophy towards employee development, morale and institute programs to ensure the effectiveness and promotion of the philosophy in within the Rooms Division.
    • The ability to respond properly and take a supervisory role in any hotel emergency or safety situation.
    • Manage all administrational duties as specified by the Company

    DUTIES:

    • Responsible for checking guests in and out of the Hotel.
    • Answers various questions from guests and arranges transportation for guests.
    • Computes bills, collects payment and makes change for guests.
    • Runs various reports on the computer for management.
    • Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
    • Print updated in-house, arrival, departure, and room status reports every two hours
    • Check all unresolved departures.
    • Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
    • Complete welcome calls.
    • Clean and tidy front desk area.
    • Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
    • Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
    • As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
    • Provide information to staff and/or clients about special activities.

    APPLICABLE SKILLS:

    • Have previous hotel experience, specifically in the Rooms Division Department. Demonstrate supervisor skills; good judgment and common sense.
    • Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite.
    • Superior written and oral communication skills.
    • Excellent organizational and time management skills, with the ability to set priorities for self and others.

    SUMMATION:

    Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**

    **ABSOLUTELY NO PHONE CALLS PLEASE**

    Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code.

    At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at .

    #J-18808-Ljbffr
  • Tim Hortons | Coffee & Donuts

    Food Service Supervisor

    3 days ago

    Tim Hortons | Coffee & Donuts Kelowna, Canada

    This position involves the supervision of team member activities on shift to ensure that Tim Hortons' standards around people, product, cleanliness and exceptional customer service are fulfilled. · The Food Service Supervisor is an hourly paid position and entails supervision and ...

  • YMCA of Southern Interior BC

    Supervisor Member Service

    1 day ago

    YMCA of Southern Interior BC Kelowna, Canada

    **If the following sounds like a good day at work, then this job might be for you** · - Coach, train and support Member Services staff members and volunteers · - Meet and/or exceed annual benchmarks set for new membership acquisition · - Excellent communication skills; both writt ...

  • Community Living BC

    Supervisor of Administrative Services

    2 days ago

    Community Living BC Kelowna, Canada

    **_We are proud to be selected as one of _**_B.C.'s Top Employers once again_**__** · **If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you** · Community Living British Columbia (CLBC) is a Cro ...

  • 1101345 BC Ltd o/a Cinnzeo

    Food Service Supervisor

    11 hours ago

    1101345 BC Ltd o/a Cinnzeo Kelowna, Canada

    Education: Secondary (high) school graduation certificate · - Experience: 3 years to less than 5 years · **Work setting**: · - Fast food outlet or concession · **Tasks**: · - Establish methods to meet work schedules · - Supervise and co-ordinate activities of staff who prepare an ...

  • WGP-210 Holdings Ltd

    Food Service Supervisor

    1 day ago

    WGP-210 Holdings Ltd Kelowna, Canada

    Education: No degree, certificate or diploma · - Experience: 1 year to less than 2 years · **Work setting**: · - Food service establishment · - Coffee shop · - Fast food outlet or concession · - Restaurant · **Tasks**: · - Establish methods to meet work schedules · - Supervise an ...

  • Robert Laurin Holdings Ltd.

    Food Service Supervisor

    4 days ago

    Robert Laurin Holdings Ltd. Kelowna, Canada

    Education: No degree, certificate or diploma · - Experience: 1 year to less than 2 years · **Work setting**: · - Restaurant · **Tasks**: · - Establish methods to meet work schedules · - Supervise and co-ordinate activities of staff who prepare and portion food · - Train staff in ...

  • Hot Pot Grill Authentic Indian Cuisine

    Food Service Supervisor

    1 week ago

    Hot Pot Grill Authentic Indian Cuisine Kelowna, Canada

    Education: Secondary (high) school graduation certificate · - Experience: 1 to less than 7 months · **Tasks**: · - Establish methods to meet work schedules · - Train staff in job duties, sanitation and safety procedures · - Ensure food service and quality control · - Address cust ...

  • Pizza 64

    Food Service Supervisor

    1 week ago

    Pizza 64 Kelowna, Canada

    Education: Secondary (high) school graduation certificate · - Experience: 1 year to less than 2 years · **Work setting**: · - Restaurant · **Tasks**: · - Supervise and co-ordinate activities of staff who prepare and portion food · - Train staff in job duties, sanitation and safet ...

  • Half Moon Pizzeria Ltd.

    Food Service Supervisor

    1 week ago

    Half Moon Pizzeria Ltd. Kelowna, Canada

    Education: Secondary (high) school graduation certificate · - Experience: 1 year to less than 2 years · **Tasks**: · - Establish methods to meet work schedules · - Supervise and co-ordinate activities of staff who prepare and portion food · - Train staff in job duties, sanitation ...

  • Apni Rasoi Indian Cuisine Ltd.

    Food Service Supervisor

    6 days ago

    Apni Rasoi Indian Cuisine Ltd. Kelowna, Canada

    Education: Secondary (high) school graduation certificate · - Experience: 2 years to less than 3 years · **Tasks**: · - Ensure food service and quality control · - Prepare budget and cost estimates · - Address customers' complaints or concerns · - Maintain records of stock, repai ...

  • QUESADA BURRITOS & TACOS

    Food Service Supervisor

    1 week ago

    QUESADA BURRITOS & TACOS Kelowna, Canada

    Education: Secondary (high) school graduation certificate · - Experience: 1 to less than 7 months · **Tasks**: · - Establish methods to meet work schedules · - Supervise and co-ordinate activities of staff who prepare and portion food · - Train staff in job duties, sanitation and ...

  • Pakwaan Restaurant Ltd

    Food Service Supervisor

    1 week ago

    Pakwaan Restaurant Ltd Kelowna, Canada

    Education: Secondary (high) school graduation certificate · - Experience: Experience an asset · **Work setting**: · - Relocation costs covered by employer · - Willing to relocate · - Restaurant · **Tasks**: · - Establish methods to meet work schedules · - Supervise and co-ordinat ...

  • WGP-210 Holdings Ltd

    Food Service Supervisor

    11 hours ago

    WGP-210 Holdings Ltd Kelowna, Canada

    Education: No degree, certificate or diploma · - Experience: 1 year to less than 2 years · **Work setting**: · - Food service establishment · - Coffee shop · - Fast food outlet or concession · - Restaurant · **Tasks**: · - Establish methods to meet work schedules · - Supervise an ...

  • Sayan Restaurants Canada Inc.

    Food Service Supervisor

    5 days ago

    Sayan Restaurants Canada Inc. Kelowna, Canada

    Education: Secondary (high) school graduation certificate · - Experience: 1 year to less than 2 years · **Tasks**: · - Establish methods to meet work schedules · - Supervise and co-ordinate activities of staff who prepare and portion food · - Train staff in job duties, sanitation ...

  • D Spot Dessert Cafe

    Food Service Supervisor

    1 week ago

    D Spot Dessert Cafe Kelowna, Canada

    Education: · - Expérience: · **Education**: · - Secondary (high) school graduation certificate · **Tasks**: · - Supervise and co-ordinate activities of staff who prepare and portion food · - Train staff in job duties, sanitation and safety procedures · - Estimate ingredient and s ...

  • Days Inn Penticton

    Guest Services Supervisor

    1 week ago

    Days Inn Penticton Penticton, Canada

    Job Overview: · DeskWe are seeking a friendly and customer-oriented individual to join our team as a Guest Service Supervisor. As a Guest Service Supervisor, you will be responsible for providing exceptional service to our guests and ensuring their stay is comfortable and enjoyab ...

  • A&W, Innovation Drive

    Food Service Supervisor

    1 week ago

    A&W, Innovation Drive Peachland, Canada

    Education: Secondary (high) school graduation certificate · - Experience: 1 year to less than 2 years · **Tasks**: · - Establish methods to meet work schedules · - Supervise and co-ordinate activities of staff who prepare and portion food · - Train staff in job duties, sanitation ...

  • Wasabi Sushi and Grill

    Food Service Supervisor

    1 week ago

    Wasabi Sushi and Grill Vernon, Canada

    Education: Secondary (high) school graduation certificate · - Experience: Experience an asset · **Tasks**: · - Establish methods to meet work schedules · - Supervise and co-ordinate activities of staff who prepare and portion food · - Train staff in job duties, sanitation and saf ...

  • 1516 Pub & Grill Ltd

    Food Service Supervisor

    5 days ago

    1516 Pub & Grill Ltd Vernon, Canada

    Education: Secondary (high) school graduation certificate · - Experience: 1 year to less than 2 years · **Tasks**: · - Supervise and co-ordinate activities of staff who prepare and portion food · - Estimate and order ingredients and supplies · - Ensure food service and quality co ...

  • Sushi Kojo

    Food Service Supervisor

    1 week ago

    Sushi Kojo Penticton, Canada

    Education: No degree, certificate or diploma · - Experience: 3 years to less than 5 years · **Work setting**: · - Restaurant · **Tasks**: · - Establish methods to meet work schedules · - Supervise and co-ordinate activities of staff who prepare and portion food · - Train staff in ...