- Must have at least 1-2 years' experience in the parts, service or warranty department of any automotive or power sports sales or service establishment.
- Professional or personal experience in the motorsports industry is preferred
- Previous customer service experience is preferred.
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Customer support Analyst - Canada - Tech Mahindra
Description
Role:
Mechanical/Motorsports Warranty Analyst (remote)
Language:
Bilingual (French & English)
Shift:
Monday to Friday
Work location:
Canada (Remote)
Job type:
Full time
Calendar:
~8 hour shift
~ Monday to Friday
As a member of the Warranty Administration team, you will work with dealership service teams to obtain approvals and resolve warranty claims.
You will liaise with technicians, service advisors, managers and manufacturers to ensure all necessary information to be provided for each claim, including photos, documentation, estimates, technician notes, etc.
Conditions:
Responsibilities:
Reporting to the Manager, Warranty Program, you validate warranty service requests and coordinate repairs. You manage the record keeping systems and act as an intermediary between the dealers and the manufacturer. Investigate and resolve all claims and warranty cases, accurately and in a timely manner, within agreed service levels.
Follow all policies and procedures of the manufacturer's warranty company.
Have good communication skills while resolving problem claims by dealers.
Communicate effectively with various stakeholders such as Service Advisors, Dealership Service Managers and After Sales team while resolving cases and complaints.
Ensure productivity and accuracy when resolving claims, with a focus on reducing overall warranty administration expenses.Be motivated to look for areas of improvement.
Monitor warranty expiration and send reminders to customers prior to expiration dates to receive additional extended warranty benefits.
Monitor and coordinate the physical return of warranty material from defective parts to the manufacturer, also monitor the disposal of defective warranty parts at dealerships.
Assess and determine disposition of returned goods in a timely manner.Report issues and problems to Engineering as required; track and follow up to ensure they are addressed and closed within a reasonable timeframe.
Develop positive working relationships with all service personnel and managementSelf - motivated and able to work independently with minimal supervision
Demonstrated commitment to meeting tight deadlines
Why apply:
Benefits:
Medical, dental and vision benefits from day one - Company Paid
Opportunity for advancement that we love to promote within our Tech Mahindra family
Tech Mahindra is one of the top leaders in the call center industry We've been supporting Fortune 500 clients worldwide for 34 years with 125,236 employees in 90 countries from many different industries.
We offer great medical, dental and vision benefits from day one - at no costSupportive environment where you can learn and grow with a close-knit team
