Team Lead, Collections - Vancouver, Canada - Scotiabank

Scotiabank

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID: 169160

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose
Leads and oversees a team within the Collections department of Scotia Dealer Advantage in Canada ensuring
business strategies, plans and initiatives are executed / delivered in compliance with governing regulations,
internal policies and procedures.

Accountabilities

Leads and drives a customer focused culture throughout their team to deepen client relationships and

leverage broader Bank relationships, systems and knowledge.

Plans, organizes and directs the activities of the Collections Advisors to ensure adherence to

optimal delinquency ratios and loan loss levels by: monitoring timely and constructive collection

effective and efficient use of the automated call distribution and outbound predictive dialer systems;
determining an equitable distribution of advisor workloads that is consistent with levels of expertise to yield

optimal collection and follow-up.

Assists with the review and analysis of a broad range of reporting information on delinquent

lending portfolios by:
working closely with other Team Leads and the department Managers to

constantly interpret outbound and inbound calling queues, ensuring an adequate number of advisors are

assigned to each account stream and making necessary adjustments to maximize efficiency; reviewing

daily, weekly and monthly department performance & operations reports and provide adequate operations

strategizing or proper performance management and support; recommending appropriate changes to

policies and procedures that will assist in maximizing the recovery of delinquent accounts.

Assists with the control of the business objectives of the department ensuring operational

effectiveness by:
recommending appropriate changes to workflows that will provide efficient operations

and meet service standards to customer, compliance and security policies; ensuring control over routine

expenditures including variable compensation payouts to Collections Advisors; assisting with the

recruitment and hiring members in accordance with standard Bank policies of new team members.

Understand how the Bank's risk appetite and risk culture should be considered in daytoday activities and

decisions.

Creates an environment in which his/her team pursues effective and efficient operations of his/her

respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business

controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and

conduct risk, including but not limited to responsibilities under the Operational Risk Management

Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the

Guidelines for Business Conduct.

Builds a high performance environment and implements a people strategy that attracts, retains, develops and

motivates their team by fostering an inclusive work environment; communicating vison/values/business

strategy and managing succession and development planning for the team.

Education / Experience / Other Information

Very proficient in english language (must have)
Proficiency in french language (nice to have)
Completion of a postsecondary education (college or university) preferred.
Strong organizational and time management skills; the ability to prioritize, allocate and monitor workload; using sound judgment to address problems and discrepancies.
Proven interpersonal and communications skills to successfully conduct operational activities, and influence others to become operationally effective.
A high degree of flexibility is required to adapt to a variety of tasks and functions.
Strong PC skills are necessary as the incumbent uses a PC for a variety of operational, service management and related activities.
Thorough knowledge of daily and periodic department routines, procedures, policies and workflows.
Thorough knowledge of SDA's products, services, and operating systems.

Working Conditions

Work in a standard officebased environment; nonstandard hours are a common occurrence. Hours of work may include shift work or split shifts to accelerate customer contact.

Location(s): Canada : British Columbia : Vancouver

Scotiabank is a leading bank in the Americas

Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.