Application & Tech Supp Spec 2 - Toronto, Canada - City of Toronto

City of Toronto

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job ID: 46981

Job Category:
Information & Technology

Division & Section:
Employment & Social Services, E&SS Business & Financial Supports

Work Location:325 Milner Avenue, Scarborough (various locations)

Job Type & Duration:
Full-time, Temporary Vacancy (12 month)

Hourly Rate and Wage Grade:
$ $47.75

Shift Information:
Monday to Friday, 35 hours per week

Affiliation:
L79 Full-time

Number of Positions Open: 1

Posting Period: 06-MAY-2024 to 22-MAY-2024

To provide technical support related to Application, Desktop Software, Hardware, Network Connections, Printers, Security & Access Management and Server Supports in addressing opportunities/challenges.

These temporary, full-time positions involve travel to off-site locations.

Major Responsibilities:

Schedules workload and set priorities.
Provides expertise in assessment, analysis, evaluation of alternatives and resolution of issues & problems in assigned areas.
Liaises and coordinates with internal & external groups on resolution of problems.
Recommends preventative solutions to mitigate recurrence of similar problems.
Develops and recommends improvements to current environment, policies & processes.
Acquires and disposes of hardware and software.
Monitors and maintains access and security of data and infrastructure.
Advises desktop configuration management teams on hardware & software technologies and deployment alternatives.
Advises network management teams on hardware & software technologies, connectivity and backup & recovery alternatives.
Advises security management & control teams on securityrelated technologies and access control alternatives.
Performs capacity planning.
Prepares training material for coaching clients.
Provides training to clients in use of technology.
Prepares statistics and drafts summary reports.
Prepares documentation to facilitate transfer of knowledge.
Supports the centralized management of access control.
Travels to offsite locations.

Key Qualifications:

A University Degree/Diploma in computer science or related discipline or the approved equivalent combination of education and/or experience.
Considerable experience in a technical client support function.
Considerable experience with LAN/WAN technology and network hardware, software and operating systems (i.e. OES, Windows, desktop, configuration, etc.).
Considerable experience in diagnosing, troubleshooting and resolving issues with desktop software, hardware, network connection printers and multifunction devices.

You must also have:

Excellent technical, organizational, problem solving, multitasking skills with the ability to set priorities, coordinate a diverse workload and meet tight deadlines.
Excellent interpersonal and customer service skills with the ability to communicate effectively with all levels of staff.
Knowledge and understanding of systems and network hardware and software such as OES, Windows, Ethernet, IP, routers, switches, and network management tools (e.g. virus protection and server monitoring), multifunction devices, and printers.
Ability to lift/move equipment/boxes up to 30 kg.
Ability to report to various work sites.
General knowledge of Occupational Health & Safety Act and other relevant legislation.
Knowledge of social assistance business practices and delivery systems, such as SAMS may be considered an asset.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.

Learn more about the City's commitment to employment equity.

**Accommodation