Operations Clerk - St. Albert, Canada - ABCRC

ABCRC

Verified Company

St. Albert, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The position will report to the Operations Clerk Supervisor and will be responsible to maintain documentation, records and coordinate receipts and shipments in accordance with established ABCRC procedures using computerized and manual systems.

KEY FUNCTIONS & ACCOUNTABILITIES

Develop full understanding of the MS Dynamics NAV 2.0.
Prepare order documentation, resolve receiving discrepancies and reconcile all receipts
Create shipping notices and other receiving documents in accordance with established procedures
Troubleshoot receipts issues
Display professionalism when dealing with depots and drivers
Identify and prioritize issues that require escalation to the Plant Manager
Identify and record any issues relating to product, processes and/or quality
Identify issues that can affect customer service and assist in finding resolution
Enter data into excel spreadsheets and ABCRC systems with completeness and accuracy
Taking messages, exchanging, and obtaining information, basic and noncontroversial, sensitive, of an Operational nature

Shipping and Receiving

Clerk Window/Front counter
Create and manage shipping documents, receive, and dispatch carriers.
Communication with Operations Supervisors, greet, direct and/or receive outside customers/suppliers/materials. Verify schedule of inbound loads. Respond to and redirect phone calls, as necessary. Direct visitors/contractors as required
R-Bill reconciliation and payment
Check offload (product received) accuracy against R-Bill document, thoroughly investigate, correct errors, when necessary, make corresponding financial adjustments, authorize payment, advise depots of discrepancies utilizing the BCMB Quality Monitoring System (QMS). Key objective to meet or exceed payment (within 9 days of receipt) compliance within the terms dictated by the Service Agreement
Transportation

Schedule:

Create daily schedule for receiving depot loads, revise accordingly throughout the day, allocate drivers, communicate to all parties, create shipping documents for outbound depot supplies.

Schedules are to comply as outlined by the Service Agreement

Quality Control: Review audit counts for accuracy and Service Agreement compliance. Investigate when required, publish results to depots, approve payment and communicate final adjustments
Maintain a safe and clean work environment

EDUCATION AND TRAINING
At a minimum, High school diploma or equivalent.

EXPERIENCE
Minimum of 1-3 years of customer service experience (i.e., order desk setting/warehouse office type environment)

KNOWLEDGE, SKILLS AND BEHAVIOURS

Ability to work in a high paced/high pressure work environment. Must be able to meet required deadlines
Proficient use and intermediate ability with Microsoft products
Respectful workplace attitude and customer service focused
Strong organization, analytical and communication skills
Able to function effectively as a team player
Thrives in a fast paced, performance excellencebased culture with strong work ethic and commitment
Communicate with clients, coworkers, and management in a clear, concise, and timely manner.
High commitment and positive attitude in the face of setbacks and obstacles
Sound judgement, initiative, and ability to change prioritizing workloads on demand
Strong analytical skills and excellent interpersonal skills
Time management (monitoring performance against deadlines and milestones)
The capacity to build strong positive working relationships
Able to function effectively as a team player

WORKING CONDITIONS

Physical demands:
Regular hours at a desk, using office equipment and attending meetings. Occasional lifting of supplies and materials.

Environmental Conditions:
Manage multiple priorities and tasks and may experience interruptions. The position requires excellent organizational and time management skills, and precise attention to details.

Mental Demands:
Must gain a good understanding of Operations requirements with an appreciation of diverse stakeholder interests.

Travel Demands:
There is generally not a requirement for travel. This could be on an as required and approved basis by the Plant Manager.

Salary:
$18.00-$20.00 per hour

Benefits: