Bilingual Service Contract Specialist - Edmonton, Canada - CDW

CDW

Verified Company

Edmonton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Bring your ambition, talents and technical writing experience to CDW, where you can have a greater impact, be inspired by our mission and be excited about your job and future.

A Fortune 200 leader, we're the driven professionals and technology experts Canadian companies turn to most to solve all their IT challenges.

The Services Contract Specialist provides technology specific support to Solution Architects and our Sales Team.

This is done by creating Statements of Work (SOW), managing Salesforce queues, while also providing input relative to customer trends and surfacing market demands.

The Service Contract Specialist develops and maintains effective working relationships with sellers, business partners and the service delivery team. This is an exceptional opportunity to turn your ideas into action in a dynamic culture and entrepreneurial sales environment.

What you'll do
Pre-Sales

Provide presales services support for data center solutions opportunities to Solution Architects and Sales for assigned geographies and segments not limited to server, storage & virtualization.
Establish & maintain relationships with Solution Architects, technical leads and business partners to build and generate business opportunities.
Provide appropriate services solutions to support customer's needs. Communicate with customers and potential customers, create and deliver polished SOWs and quotes; and provide timely and accurate work estimates for customers.
Communicate with internal and external customers to deliver customized SOWs and provide timely and accurate work estimates. Understand CDW services methodology and the ability to interpret to internal and external customer.

Post-Sales

Participate in internal and external kick off meetings.
Become an expert on available and applicable data center solutions portfolio.
Facilitate and/or provide feedback on change order requests.

Responsibilities:

Develop trusted partnerships with Solution Architects and Sales to provide services support for Data Center Solutions and related opportunities
Be responsive to Solution Architects, Sales, and customers
Facilitate training for sales team
Management of peer review process for converged technology opportunities
Provide feedback to management concerning industry trends and opportunities
Keep up to date on relevant technology solutions through trainings and personal development
Participate in team projects and miscellaneous team activities
Collaborate with CDW delivery team for accuracy of service opportunities

What you need to succeed

Must-have

Postsecondary degree/diploma or equivalent knowledge and experience
Two years industry experience in a presales or sales consultation role
Threeyear experience or a defined type of proficiency with Microsoft Office and computers
Proficiency with Word and utilizing Style Guides
Demonstrated successful track record around data center solutions
Ability to work in a fastpaced environment
Strong time management skills
Fully Bilingual in French & English Languages

Nice-to-have

Two years of presales or sales experience
Associates Degree
Previous experience in similar role
Experience in technology and related services sales
Knowledge of Server, Storage, Virtualization and understanding of data center inner workings
Strong interpersonal skills
Strong oral and written communication skills
Opportunities/pipeline management skills
Presentation skills

Who we are

CDW is a leading technology solutions provider to business, government, education and healthcare organizations in Canada, the United States, and the United Kingdom.

Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced startups to international conglomerates.

With the breadth of products and services we offer, combined with the expertise of our specialists, there is no request too big or too small.

A unified team of challenge takers, diverse thinkers and problem solvers, we believe when you enjoy what you do and who you do it with, you do your best work.

And that means everyone wins.