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    Delivery Expert - Toronto, Canada - Mondelēz International

    Mondelēz International
    Mondelēz International Toronto, Canada

    2 weeks ago

    Default job background
    Full time
    Description

    Description

    Are You Ready to Make It Happen at Mondelēz International?

    Join our Mission to Lead the Future of Snacking. Make It Matter.

    You manage the in-house operations in the Mondelēz International Digital Services Center to ensure impeccable service delivery that satisfies service level agreements and meets productivity and efficiency targets, emphasizing timely, accurate and complete transaction handling and excellent customer care.

    How you will contribute

    You will manage the employee services community in the service center and onshore in countries and manage the relationships between delivery teams and internal customers. To excel in this role, you will report on service-center performance and lead reviews with the functional leadership team and key stakeholders. In addition, you will contribute to global service management agenda and integrate our global scale using simplified and standardized processes and technologies. As part of this job, you will oversee the employee services center's annual budget; handle local change requests and follow the global employee services governance framework to keep local documentation updated and compliant; manage suppliers delivering services for the processes; and identify service improvements to continuously improve the quality of the service provided. As a people leader, you will training employees and lead, coach, motivate, train and inspire direct reports to deliver the employee services agenda.

    What you will bring

    A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

  • Managing people and relating well with all center colleagues
  • Being a team player with demonstrated excellence in communication, interpersonal, and customer service skills
  • Managing a shared service or BPO delivery center regionally in a global organization
  • Managing vendor relationships
  • Project management with experience managing large-scale projects
  • Data analysis with a focus on accuracy and attention to detail
  • Multi-tasking, problem solving and managing fluctuating workloads
  • Building relationships, motivating, educating, and mentoring
  • Taking initiative

    • What you need to know about this position :

    This role is the Solution Delivery Expert STP in the Delivery team under Supplier Experience Tower. The individual in this role will be the process and system expert in this area and will be responsible for launching projects and understanding and clarifying requirements. The SDE will be responsible for having a globally streamlined Pay process in STP area and for ensuring all projects in their area are on track and delivering the benefits. The role will also own the understanding the overall picture and the returns are monitored closely post Go live. The person is also expected to have external sensing of the latest in the market and see how Mondelez would be able to be in line with the same

    What extra ingredients you will bring:

  • Deep techno-functional experience in SAP- MM / FI+CO / Treasury / Integrations & invoice automation tool – Readsoft, in particular
  • Knowledge of integrations with 3 party applications
  • Ability to execute Mergers & Acquisitions & integrate systems with Mdlz landscape
  • Good knowledge of SCF processes & mapping of the process to Mdlz SAP environment.
  • Project Management in line with DevOps methodology
  • Business acumen & Stakeholder Management skills
  • Conceptual and analytical skills
  • Translation of business questions and requirements into technology-based solution
  • Strong focus in building cost effective innovations in solutions with emerging technology trends
  • Experience of agile approach and hands on technology trials

    • Job specific requirements:

  • Managing and delivering STP Projects/initiatives using DevOps and leverage ADF.
  • Key techno functional participant in S/4 HANA Back to Health activities.
  • Lead M&A in Pay space and manage key deliverables & stakeholders
  • Manage requirements from various countries/regions which need to be understood from all different angles like legal/tax/compliance angles apart from the relevance of the same to see whether it is a legitimate one
  • Own the relationship with the external vendors for Pay, this also includes quality assurance with MDLZ & External partners throughout the year.
  • Monitor critical KPIs and do relevant course corrections.
  • Partners with Towers and business stakeholders to understands the business requirements for implementation of STP projects/enhancements and translate them into technical requirements and design the same independently.
  • This role has a close connect with MDS Ops organization. It is expected that there will be key stakeholder management within the MDS Ops Organization as a part of this role.
  • Will liaise closely with the GSO and will be involved early from the solutioning phase.
  • Coordinates and aligns the plan & deliverables with cross-functional dependencies with examples of master data (MDM), manufacturing, service operations etc.
  • Provide level 3 deep functional expertise in Pay process implementation and design at application level (Functional design template owner) within a sub-tower
  • Accountable for best practice deployment with Enterprise architects, ensuring that new solution is cost optimized and easy to maintain
  • Support non-discretionary projects leveraging an external partner strategy.
  • Provides project planning and inputs to estimates to develop, implement and roll out of pilot and commercialized
  • Leverage & develop a strong team within ADF to manage projects

    • Work schedule:

  • Regular business hours (M-F)
    • No Relocation support available

    Business Unit Summary

    With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have invested close to $250 million in our Ontario plants in recent years alone; We run marketing campaigns promoting innovative products such as Cadbury Dark Milk tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2,683 employees is present across Canada and our head office is in Toronto. Passion and dedication characterize our Company. We encourage all our employees to be themselves at work, to speak out and to encourage diversity in all areas of activity. In addition, we foster a flexible work environment and place great importance on the notions of trust and empathy to promote a true sense of belonging.

    Mondelez welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process. Please note that the term "accommodation" in this posting means changes that are made in order to meet the needs of a person with disabilities and not lodging.

    Job Type

    RegularService Operations (Delivery)Global Business Services
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