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    Footwear Lead - Halifax, NS, Canada - Bass Pro Shops

    Bass Pro Shops
    Bass Pro Shops Halifax, NS, Canada

    1 week ago

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    Description

    Reporting to the Group Sales Manager, the Retail Lead is responsible for overseeing the successful day to day operation of a retail store department.

    Responsibilities:

    • Provide supervision and leadership to the team members of the department, in partnership with the manager
    • Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution
    • Foster the growth and development of team members by training various standard operating procedures and processes
    • Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager
    • Perform administrative tasks related to their assigned department
    • Provide legendary customer service by identifying and evaluating customers' needs, and making product recommendations based off this analysis
    • Promote company programs to team members and customers
    • Maintain visual presentation standards including in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed
    • Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope
    • Assist in other areas of the store when business needs dictate

    Qualifications:

    • Two or more years of supervisory experience in a sales or service environment is preferred
    • Open availability – this position will be required to work store opening and closing shifts, as well as on weekends
    • High school diploma or equivalent is preferred
    • Ability to evaluate customers' needs and make recommendations based on needs
    • Ability to provide superior customer service and exceed customer's expectations
    • Ability to use good judgment and logic
    • Experience in a related field or outdoor lifestyle
    • Knowledge of Bass Pro Shops & Cabela's specific products is an asset

    Bass Pro Shops & Cabela's welcomes applications from people with disabilities.

    Accommodations are available upon re quest during the assessment and selection process.

    • Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions
    • Competitive wages
    • Unlimited career advancement opportunities
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