- Supporting various applications in the Client Technology portfolio
- Build tooling to automate monitoring, deployment and our capability to employ DevOps and CI/CD capabilities
- Coordinate disaster recovery, planning and execution. Update internal config management and risk systems.
- Provide user facing front office production support for local and remote users leveraging multiple platforms.
- Manage releases and coordinate bugs/enhancement with internal development and external vendors.
- Work closely and integrate with the CTB (Change the Bank) team to engage in collaborative agile based development.
- Engage with various technical partners and stakeholders to achieve stability in the production environment.
- Leverage your strong written and verbal presentation skills including creating of documentation in Confluence runbooks.
- Responsibilities include rotational weekend release work + checks.
- 3-5 years' working in a production support capacity at a Capital Markets organization preferred.
- Proven experience with the principles of ITIL Incident Management, Problem Management and Change Management
- Experience with RHEL Unix / Linux / Windows environments and basic scripting (Bash, Python, PowerShell & batch)
- Experience with MS SQL / Sybase or another equivalent relational database. Ability to write on the fly DB statements.
- Experience with BMC Control M preferred, Autosys, Tidal or other batch scheduling platforms acceptable
- Disciplined approach to document all processes, issues and user stories in Confluence and Jira
- Experience with BI tools like Tableau, Qlikview
- Experience building proactive application monitoring across all environments via ITRS Geneos, AppDynamics, Dynatrace
- Experience with CI/CD pipeline automation (GitHub, Nexus, RLM, Ansible, Elastic, Logstash, Kibana, Jenkins and more)
- Hands on exposure to: MemSQL, Ignite, Java Spring, AWS, S3, MongoDB, Datalake, Docker, Kubernetes and more
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
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0000050007 Royal Bank of Canada Halifax Regional Municipality, Canada Full timeJob Description · The Production & Risk Service group is looking for a Client Technology support analyst to help support and drive the operations of a group of complex Client Technology applications. This is an exciting opportunity to join a rapidly growing team supporting a sta ...
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Royal Bank of Canada> Halifax Regional Municipality, Canada Full timeJob Summary · Job Description · The Production & Risk Service group is looking for a Client Technology support analyst to help support and drive the operations of a group of complex Client Technology applications. This is an exciting opportunity to join a rapidly growing team sup ...
Client Technology Support Analyst - HALIFAX, Canada - Royal Bank of Canada
Description
Job Summary
Job Description
The Production & Risk Service group is looking for a Client Technology support analyst to help support and drive the operations of a group of complex Client Technology applications. This is an exciting opportunity to join a rapidly growing team supporting a stable but growing business at a major North American Bank.
The overall group is responsible for:
What will you do?
What do you need to succeed?
Must Have
Nice to Have
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
#LI-Hybrid
#LI-POST
#TECHPJ
ROAR
Job Skills
Applications Support, Capacity Management, Computer Operations, Customer Service, DevOps, Disaster Recovery (DR), Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Production Support, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software, Technical SupportAdditional Job Details
Address:
90 WESTERN PKY:BEDFORDCity:
BEDFORDCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
Capital MarketsJob Type:
RegularPay Type:
SalariedPosted Date:
Application Deadline:
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