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    Analyste de Support/Support Analyst - Halifax, NS, Canada - Interface Recruitment UK

    Interface Recruitment UK
    Interface Recruitment UK Halifax, NS, Canada

    11 hours ago

    Default job background
    Description
    Bachelor's Degree with at least a 2.Home or Hybrid Working (1 day per week in office) / 26 Days Holidays + 1 / Bupa
    Pension - Free Parking when at site

    Globally scaled and award winning company with a passion for delivering results for the NHS and the general Healthcare sector is looking to hire an application support analyst who specialises in Enterprise Resource Planning Software (ERP) and more specifically the Sage 200 application.

    The SAGE Support Analyst will be responsible for 1st and 2nd line user community support of the SAGE 200 Application.

    Routine tasks include assisting with month end support, master data uploads and user administration.

    There is also an opportunity to bring any technical skills in the field of system integration e.g., Conduct Support for Month end and BAU processes.

    Debug, analyse and consider pros and cons of custom code enhancements.
    Improve performance and resilience of interfaces to other systems
    Lead projects to implement new Sage functionality e.g., Sicon Enhancements, Inventory Management
    Act as a bridge between the business and our Sage Support Partners
    Make sure that master data requests are prioritised with the business and uploaded in a timely manner.
    Support projects with technical advice and solutions.
    Aid in training of new users, in new systems and processes.
    Support the business in line with KPI's
    Improve performance and efficiency of SAGE application, either by reverting to standard functionality or code improvements.
    Sage 200 Support, Customisation/Development or Integration.
    Experience with user testing, training, and master data.
    Experience meeting with Business Stakeholders, Senior Leadership and building out roadmap, vision, and process in participation with management.
    Creative and analytical thinker with strong problem-solving skills
    Capacity to assess current business processes and identify ways to improve these with technology and people.
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