Client Care Coordinator - Newmarket, Canada - RNS Health Care Services Inc.

RNS Health Care Services Inc.

Verified Company

Newmarket, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About the Role:

Reporting to the Operations Manager, the Client Care Coordinator (CCC) is responsible for the preparation and delivery of client and Health Care Professional schedules, using a computerized scheduling system.

Client Service Coordinator will be responsible for scheduling of clients with a focus on building and maintaining positive internal relationships with front line staff and other administrative staff.

The CCC will also manage day to day field operations and ensure quality of service by answering phone calls, conducting intakes after hours and weekend emergency calls, log scheduling issues and client referrals.

Permanent full-time Client Care Coordinators are required to work an 8 hour shift as business requires between _8:30am - 4:30pm OR 9:30am to 5:30pm, Monday - Friday.

_

Who We are Looking For:

A Day-to-Day Look at the Role:

Receive referrals from the Home and Community Care Support Services (HCCSS)
formerly the Local Health Integration Network (LHIN), private clients, HNSA, hospitals, facilities and insurance companies and determine appropriate staff required
Communicate with HCCSS Coordinators or Case Managers and/or clients directly to determine specific scheduling needs
Confirm service with client/family and HCCSS within one (1) hour of receipt of the referral or as negotiated with HCCSS Case Manager.
Schedule Home Support Staff with clients on a daily basis and check planner
Ensure staff availability is accurate and meets business needs
Escalate concerns raised regarding the safety of clients and Health Care Professionals urgently
Accurately provide client health information, and travel directions to assigned Health Care Professionals
Ensure scheduling continuity is maintained for each client
Documents and reports all unresolved problems to the appropriate Client Care Supervisor (CCS)
Reports client scheduling changes, incidents, complaints, safety/risk issues, and delegated/transfer skills to appropriate supervisor and manager immediately
Logs all communications in Alaya Care and in the "Report Book"
Prepare Occurrence Reports as required and forwards a copy to the CCS for review and necessary followup
Records all absences and missed care accurately in Alaya Care for review by the appropriate department
Immediately upon notice of discharge, complete an electronic dated note in system and retrieves the file for processing
Update client information into scheduling system when changes are required
Performs chart audits on a monthly basis
Logs and reports PSW concerns or complaints to CCS
Investigates timesheet and billing discrepancies with Payroll Administrator
Completes appropriate documentation for declines and urgent referrals
Fax stat holiday list to LHIN
Attends team meetings
Completes client information filing when requested
Performs backup Front Desk duties when needed
Performs other duties as assigned from timetotime by management

What you will need to Succeed:

Post-secondary education, preference in Business Statistics, Operations Management, or Math
Ability to organize well and make quick, effective decisions
Ability to prioritize and oversee a high volume of work in a timely and efficient manner
Superior computer skills
Excellent verbal & written communication skills
Strong interpersonal and analytical skills
Detailoriented

Subject to our duty to accommodate under the Human Rights Code, we require all new employees to provide proof of vaccination against Covid-19 prior to commencing employment.

About Us:

RNS Health Care Services Inc. is an accredited organization of professionals providing concerned, competent and compassionate health care services within our community since 1985. Canadian-owned and operated, offering services such as personal support, homemaking, respite care, palliative care, nursing, foot care and community clinics. Our caregivers care for clients in their homes, hospitals, retirement and nursing home facilities.

Job Types:
Full-time, Permanent

Salary:
$40,500.00 per year

Benefits: