Jobs
>
Toronto

    Bilingual customer service representative - Toronto, Canada - The Cigna Group

    The Cigna Group
    The Cigna Group Toronto, Canada

    2 weeks ago

    Default job background
    Paid Work
    Description

    Le personnel du Centre d'appels à l'intention des fournisseurs agit à titre d'intermédiaire entre les fournisseurs et Express Scripts Canada en ce qui concerne les demandes quotidiennes relatives au traitement des demandes de règlement. Le représentant du Centre d'appels doit refléter l'engagement d'Express Scripts Canada en matière d'accessibilité et de rapidité de réponse aux fournisseurs. Ce poste est essentiel au maintien des niveaux de service et des objectifs contractuels.

    Responsabilités principales

    • Répondre aux appels provenant de différents professionnels de la santé.
    • Répondre aux questions sur l'admissibilité aux couvertures (soins dentaires, médicaments, équipement médical et fournitures médicales, soins médicaux complémentaires, soins de la vue et counseling en santé mentale) ainsi qu'à des questions relatives aux demandes de règlement.
    • Déterminer les besoins de l'appelant et les évaluer.
    • Répondre aux questions de manière exacte et donner des renseignements complets de façon rapide et professionnelle.
    • Offrir du soutien technique, au besoin, afin d'aider les fournisseurs à soumettre leurs demandes de règlement par voie électronique.
    • Collaborer avec les autres équipes et services de l'entreprise.
    • Communiquer de manière efficace.
    • Offrir une expérience client hors pair lors de chaque interaction.
    • Accomplir d'autres tâches, au besoin.

    Les horaires associés à ce poste sont variables et peuvent comprendre les fins de semaine. Le Centre d'appels est ouvert du lundi au vendredi de 6 h 30 à minuit, ainsi que les fins de semaine et les jours fériés, de 8 h à minuit.

    Compétences recherchées

    • Présenter d'excellentes habiletés de communication à l'oral comme à l'écrit.
    • Présenter d'excellentes habiletés interpersonnelles et être en mesure de travailler seul ou en équipe.
    • Être en mesure de résoudre des problèmes.
    • Être en mesure de travailler le jour, le soir et les jours fériés.
    • Maîtriser la suite Microsoft Office (Word, Excel, Outlook) et avoir de bonnes aptitudes en saisie au clavier.
    • Être bilingue, en français et en anglais.

    The Provider Call Centre is the main venue for communication between providers and Express Script Canada regarding day-to-day claims adjudication queries. The Customer Service Representatives reflect Express Script Canada's commitment to accessibility and responsiveness to providers. This position is instrumental in meeting contractual objectives and service levels.

    Key Responsibilities:

    • Respond to inbound calls from a variety of Health Care Providers
    • Respond to inquiries regarding eligibility of health care benefits (Dental, Pharmacy, Medical Supplies and Equipment, Extended Health, Vision Care and Mental Health Counselling) and claim inquiries
    • Identify and assess the caller's needs
    • Provide accurate, and complete information in a prompt and professional manner
    • Provide technical support where required to assist providers with electronic claims submissions
    • Collaborate with other internal teams & departments
    • Communicate effectively and efficiently
    • Provide a world-class customer service experience with every interaction
    • Other duties as assigned

    Qualifications:

    • Excellent verbal and written communication skills
    • Strong interpersonal skills with the ability to work independently and within a team environment
    • Problem-solving skills
    • Flexibility in working days, evenings and holidays
    • Skilled in MS Office (Word, Excel, Outlook), along with strong keyboarding skills
    • Bilingualism, English and French, is required

    Express Scripts Canada is a Cigna company

    Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

    About Express Scripts Canada

    Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active PharmacyTM services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

    It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

    We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

    We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

    We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

    If you require accommodation in completing the online application process, please email: - Do not email - for an update on your application or to provide your resume as you will not receive a response.


  • The Cigna Group

    Bilingual Customer Service Representative

    2 weeks ago

    The Cigna Group Toronto, Canada

    Le personnel du Centre d'appels à l'intention des fournisseurs agit à titre d'intermédiaire entre les fournisseurs et Express Scripts Canada en ce qui concerne les demandes quotidiennes relatives au traitement des demandes de règlement. Le représentant du Centre d'appels doit ref ...

  • Victoria's Secret

    HR Service Representative

    2 weeks ago

    Victoria's Secret Toronto, Canada

    **Description** · Canadian HR Service Representative working 100% remote. Responsible for answering and supporting associates as well as Managers with personal, payroll and benefits inquiries for Canada. Specializing in Canadian legislation by province. · **MUST BE BILINGUAL IN F ...

  • EXPLORATIO

    Bilingual Customer Service Representative

    2 weeks ago

    EXPLORATIO Toronto, Canada

    Welcome to **Exploratio**: your partner towards a fulfilling career · **Always wanted to work for the government? Well, this is your chance to show your expertise in problem-solving and your enthusiasm for providing excellent service** · Our client, located in Toronto, is seeking ...

  • Cigna

    Bilingual Customer Service Representative

    1 week ago

    Cigna Toronto, Canada

    **NOTE**: This is a 6 months contract position with a possibility of extension. · The Provider Call Centre is the main venue for communication between providers and Express Script Canada regarding day-to-day claims adjudication queries. The Customer Service Representatives reflec ...

  • EXPLORATIO

    Bilingual Customer Service Representative

    6 days ago

    EXPLORATIO Toronto, Canada

    Welcome to **Exploratio**: your partner towards a fulfilling career · Searching for a job has never been as exciting and rewarding as with Exploratio. We are more than just a recruitment agency - we are your trusted partner in your quest for the ideal job. · **Do you possess expe ...

  • Cigna

    Bilingual Customer Service Representative

    5 days ago

    Cigna Toronto, Canada

    The Provider Call Centre is the main venue for communication between providers and Express Script Canada regarding day-to-day claims adjudication queries. The Customer Service Representatives reflect Express Script Canada's commitment to accessibility and responsiveness to provid ...

  • Cigna

    Bilingual Customer Service Representative

    3 days ago

    Cigna Toronto, Canada

    Représentant bilingue, Centre d'appels d'Express Scripts Canada à l'intention des fournisseurs · Express Scripts Canada est à la recherche d'un représentant bilingue pour son Centre d'appels à l'intention des fournisseurs. Si le travail en après-midi ou en soirée convient mieux à ...

  • Legal Aid Ontario

    Bilingual Client Service Representative

    6 days ago

    Legal Aid Ontario Toronto, Canada

    Information sur l'entreprise · Le personnel d'Aide juridique Ontario est déterminé à faire une différence dans la vie de ses clients. · En tant que partenaire à part entière du système de justice, Aide juridique Ontario (AJO) offre à ses employés plus qu'un emploi. Elle offre l'o ...

  • NCRi Inc.

    Bilingual Customer Service Representative/wfh

    2 weeks ago

    NCRi Inc. Toronto, Canada

    NCRI is growing stronger and is seeking a Bilingual Customer Service Representative to join our motivated and growing family. Our future colleagues will be team-oriented, performance-driven, and outside-the-box thinkers. The expected start date will be September 5th, 2023. · **Ho ...

  • Moneris Solutions

    Bilingual Customer Service Representative Iii

    2 weeks ago

    Moneris Solutions Toronto, Canada

    **L'opportunité - Votre carrière à Moneris**: · Vous serez responsable de la gestion des litiges pour toutes les marques de carte (Visa, Mastercard, Discover, OptBlue d'Amex et UnionPay). Vous serez responsable de soutenir, instruire et former les commerçant(e)s à éviter les diff ...

  • Canadian Premier

    Service Representative

    3 weeks ago

    Canadian Premier Toronto, Canada

    Role · Reporting to the AVP, Creditor and Affinity and Association, the Service Representative is responsible for servicing a block of business as well as participating in the acquisition of new business. You will communicate with clients, advisors/brokers/consultants, plan admin ...

  • Endries International, Inc.

    Service Representative

    1 week ago

    Endries International, Inc. Toronto, Canada

    Job Details · Description · Endries International, Inc. a leading distributor of fasteners and other class "c" items and provider of Vendor Managed Inventory (VMI) solutions for original equipment manufacturers (OEM's) worldwide, is looking for a full-time Service Representative ...

  • Manulife

    Service Representative

    2 weeks ago

    Manulife Toronto, Canada

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out ...

  • 11779214 CANADA INC.

    financial services representative

    3 weeks ago

    11779214 CANADA INC. Whitby, Canada

    Education: · Expérience: · Education · Bachelor's degree · Work conditions and physical capabilities · Attention to detail · Fast-paced environment · Work under pressure · Personal suitability · Accurate · Client focus · Efficient interpersonal skills · Excellent oral communica ...

  • BMO Financial Group

    Service Representative

    2 weeks ago

    BMO Financial Group Toronto, Canada

    250 Yonge Street Toronto Ontario,M5B 2L7 · Conducts reviews of credits, loans, and mortgage files to ensure all actions documentation (e.g., appropriate signatures, reference numbers, etc.) is in accordance with documented rules and procedures. Provides assurance as to the qualit ...

  • Allegion Canada Inc.

    Client Representative

    3 weeks ago

    Allegion Canada Inc. Ontario, Canada

    Bi-lingual Customer Service Representative page is loaded Bi-lingual Customer Service Representative · Apply locations Mississauga, Canada time type Full time posted on Posted Yesterday job requisition id JR28200 Creating Peace of Mind by Pioneering Safety and Security · At All ...

  • Desjardins

    Service Representative

    5 days ago

    Desjardins Toronto, Canada

    As a Group Benefits Service Representative, you help serve and maintain business relationships with members and clients. Working in the Business Development team, you are called to know and keep up to date with our newest products and service through multiple departments and chan ...

  • Canadian Premier

    Service Representative

    2 days ago

    Canadian Premier Toronto, Canada

    **Role** · Reporting to the AVP, Creditor and Affinity and Association, the Service Representative is responsible for servicing a block of business as well as participating in the acquisition of new business. You will communicate with clients, advisors/brokers/consultants, plan a ...

  • Abstract Management Group

    Customer Service Representative

    3 weeks ago

    Abstract Management Group Toronto, Canada

    **Abstract Management Group** is a well-renowned customer acquisition, customer support, and business development service provider across the **North York** area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, i ...

  • Good To Great Solutions

    Customer Service Representative

    3 weeks ago

    Good To Great Solutions Toronto, Canada

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to a ...