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    Dispatcher - Toronto, Canada - First Student

    First Student
    First Student Toronto, Canada

    4 days ago

    Default job background
    Full time
    Description
    Job Description:

    First for a reason

    First Student is a prominent school transportation provider in North America with extensive experience ensuring safe and dependable transportation services.

    We collaborate with 1,250 school districts across 39 states and 8 Canadian provinces, serving approximately five million students in 21,000 schools daily.

    At First Student, our Dispatchers play a crucial role in upholding our dedication to safety and top-notch customer service.


    At First Student, we are delighted to provide:

    • Tremendous Career Advancement Opportunities due to our strong presence throughout North America
    • A positive and fulfilling work environment

    Dispatcher Responsibilities:

    • Supervising all routes and bus scheduling
    • Providing guidance and support to drivers and monitors
    • Managing high volumes of phone and radio communications
    • Addressing scheduling issues and driver concerns, reporting to Operations Supervisor/Contract Manager
    • Acting as the primary point of contact with key contracted customers
    • Handling charter reservations, billing, or driver payroll tasks
    • Offering solutions to drop-off and pick-up challenges
    • Performing backup driver duties or other clerical tasks as necessary
    • Completing assigned special projects
    • Assisting with the supervision of daily operations

    Dispatcher Experience and Skills Required:

    • 3-5 years of relevant experience
    • High school diploma or equivalent
    • Basic knowledge of radio dispatch equipment
    • Outstanding communication and customer service abilities
    • Capability to work efficiently under time constraints
    • Prior experience in terminal operations, dispatch, or driver roles
    • Proficient in computer operations

    Subject to Background check


    First Student's commitment to prioritizing customer satisfaction, emphasis on safety, and dedication to providing reliable transportation create a work environment that you will truly appreciate.

    As a large company with 120,000 employees and a vast customer base worldwide, you can expect stability, promising prospects, and top-notch training.

    Submit your application today to become a part of our team.

    We aim to foster a culture where everyone comes first.

    We are dedicated to attracting and retaining a diverse workforce, hence all qualified applicants will be considered for employment regardless of race, color, religion, gender, sexual orientation, gender identity, nationality, disability, or veteran status.

    First also upholds a drug-free workplace policy.

    For applicants applying for roles in San Francisco or Los Angeles, California, First will assess qualified candidates with past criminal records in accordance with the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance.

    First is an equal opportunity employer, committed to nurturing an inclusive culture that supports future growth opportunities for all.

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