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    Senior Technical Specialist - Toronto, Canada - WebSan Solutions Inc

    WebSan Solutions Inc
    WebSan Solutions Inc Toronto, Canada

    2 weeks ago

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    Description

    Overview

    The role provides hands-on support, maintenance, and administration of IT systems including our internal cloud hosting infrastructure and the Microsoft online stack. This job will play a key role in ensuring customer satisfaction by providing incident and problem resolution, root cause analyses, and maintenance support for our products and systems.

    This role also involves Microsoft cloud services understanding and implementation as well as maintaining and supporting both on premise and cloud infrastructure. The schedule for this role is primarily Monday-Friday with occasional after hours and or weekend support as needed for special projects.

    WHAT YOU DO

  • Maintain Corporate IT systems and private cloud hosting infrastructure including the following: Server and Network Support including VMWare and Microsoft Server Administration and Support;Remote app/RDS administration, Workstation and Telecom;Security processes, including Vulnerability Scanning and Patch Management;Monitoring alerting systems;Managing Disaster Recovery
  • Providing customers with technical assistance and expertise as needed, including understanding of Microsoft online licensing requirements and optimization
  • Support customer systems specifically Azure Active Directory and Design, migration, and support of Microsoft cloud technology
  • Optimize processes; engineer task automation as needed
  • Actively monitor Incident Management System Queue(s), documenting incident and problem resoutions, workarounds, and RCAs for all incidents
  • Support existing clients with Dynamics GP Assist with upgrades, migration, and technical support as required
  • Other duties and responsibilities as assigned

    • WHAT YOU GET

  • High degree of autonomy & responsibility along with a flexible work schedule
  • Very competitive salary with great growth potential, full benefits HSA, including extras such as vision, massage therapy and RSP matching plan
  • Uptown Toronto office easily accessible via subway with free parking

    • WHAT YOU HAVE

    EDUCATION

  • Post-secondary education in IT
  • Microsoft certifications are a definite asset (e.g. Azure Certification)

    • KNOWLEDGE

  • Proven track record with administering Microsoft cloud technologies, including Azure, Entra, business applications, & MSSQL
  • Experience with Microsoft Dynamics GP is an asset

    • EXPERIENCE

  • 3 - 5 years experience with internal systems support (e.g. networks, servers, workstations, voice
  • systems, applications, etc.)
  • Experience working with Azure services and workload administration, including lift and shift,

    • backups and other methodologies

  • Remote Desktop Private Cloud (Gateway, Broker, Web Session)
  • Experience with Microsoft SQL & performance tuning

    • SKILLS

  • Excellent customer relationship skills
  • Efficient and timely completion of tickets, timesheets, etc.
  • Ability to work in a constantly changing and fast-paced environment.
  • Energetic and hands-on
  • Resourceful with advanced problem-solving skills, requiring minimal supervision

    • MENTAL OR PHYSICAL EFFORT

  • Multi-tasking
  • Working within tight timelines
  • Handling escalations
  • Handling complaints

    • WORK ENVIRONMENT/WORKING CONDITIONS

  • Primarily sitting and working at a computer
  • Autonomy and flexibility
  • Regular business hours with overtime as needed
  • ECOFROST HEATING & COOLING

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