About Edwin Nyaga:
Reliable and goal-oriented IT specialist with over five years of experience maintaining in-house IT systems and providing customer support. Proven success record of identifying and resolving technical issues. Seeking a position where I can use my skills to optimize IT processes while minimizing the organization's costs.
Experience
2015-2022 mbambu communications DHL agent customer service
Scan freight as per Global SOP and assist with warehouse searches.
· Contact customers to rectify any issues and/or concerns.
· Create traces/FTRs as required.
· Ensure all damaged shipments are reported and processed as per GSOP.
· Labeling and relabeling shipments/shelves.
· Move freight within the warehouse area as per requirements/ fix damage shipments.
· Accurately process shipments by deadline.
· Participate in the organization and clean-up of the warehouse area.
· Participate in maintaining a safe and co-operative work environment.
· Responsible for internal and external customer satisfaction.
· Handle shipments in a manner that minimizes damage.
· Paperwork is 100% complete, accurate and on time.
· Shipment processing complies 100% with Transport of Dangerous Goods requirements.
· Comply with Collective Agreement, policies, and procedures.
· Alert operations management of issues and/or safety concerns immediately as they occur.
· Other duties as assigned by the shift Supervisor.
Education
Diploma in Computer software Engineering
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