Team Leader, New Business Administration - Toronto, Canada - Canada Protection Plan

Canada Protection Plan

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you looking to be part of a continually growing and dynamic company that is a leader in the life insurance industry? Canada Protection Plan, a Foresters Financial company operating in the Canadian marketplace, markets and sells life insurance and related products, many with simplified underwriting processes requiring no medical exams.

Would you like to make a difference with the customers we serve? A career at Canada Protection Plan, the Canada Division of Foresters Financial is full of potential.

We are driven to excel, and our employees reflect this passion. Our company values include shared collaboration, career development and a friendly and open work environment.

Our strength is a culture characterized by doing work that makes a positive impact in the communities where we live.

We connect with our employees in significant and meaningful ways for work that matters.

The Team Leader, New Business Administration will be responsible for supervising the daily operations of the New Business Administration team.

This role is a hybrid role.

Core responsibilities will include:

People Leadership

Promoting collaboration and developing team members' proficiency to deliver team objectives and seek continuous improvement opportunities
Leading the team toward a customerorientated, endtoend mindset of accountability
Providing tools/guidance and analysis of complex inquiries and solutions
Managing resource management, including recruiting and onboarding team members
Conducting ongoing coaching and development, ensuring participation in corporate training initiatives, and conducting regular performance reviews

Management

Supporting and coaching the team to identify and implement continuous process improvement opportunities to enhance the producer experience and support business retention

Quality Assurance and Reporting

Assessing effectiveness of Service Level Agreements (SLA) and updating as needed, including implementing, and maintaining effective administrative processes aligned with SLAs
Producing monthly reporting and analysis of key performance indicators for presentation to management
Collaborating with corporate Compliance in response to inquiries pertaining to contracting and licensing issues, meeting established service level standards

Knowledge/Experience/Skills:

Demonstrated experience in a team lead role combined with strong team building skills
Experience in operations and the life insurance industry is an asset
LOMA designation is an asset
Fluent in written and verbal English, additional languages are an asset (French)
Sound analytical thinking, planning, prioritization, and execution skills
A welldefined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
Ability to multitask
Innovative and creative
Accountable and goaloriented

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported.

We are dedicated to building a diverse workforce and we are an equal opportunity employer.

INDCPP