Account Manager - Markham, Canada - ICON Media Communications Inc.

ICON Media Communications Inc.
ICON Media Communications Inc.
Verified Company
Markham, Canada

4 weeks ago

Sophia Lee

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Sophia Lee

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Description
ICON Media is hiring an Account Manager to join our growing digital signage sales team. The role focuses on managing the day-to-day relationship with ICON and our existing accounts. Our team is built to provide digital signage services for large-scale digital signage networks as a single turnkey provider. Account Managers work with customers to be their voice inside of ICON. They take client requests and work with other internal department managers to ensure all client needs are being met.

If you have experience working in client services, customer success, project management, or in the creative or technology fields, ICON would like to hear from you.


Responsibilities

  • Develop and foster relationships with existing customers.
  • Understand our customers' digital signage network objectives.
  • Work with internal teams to bring new technology and tactics to reach the client's network objectives.
  • Manage daytoday requests for content, new installations, or field service.
  • Manage timelines with internal teams to ensure timely resolution of client requests.
  • Understand our responsibilities and obligations for pricing and turnaround times set out in customer agreements.

Skills and Competencies


We're looking for a client service professional that is outgoing, has an interest in learning about new technology, and has a passion for amazing content.

Our Account Managers work in a fast-paced environment and needs to excel with organization. They gather information from the client and act as an internal representation of the client inside ICON.

Ultimately, the goal is to ensure all your clients are receiving high touch customer service at all of their interactions.


Requirements:


  • Bachelor's degree.
  • Exceptional interpersonal and customer service skills.
  • Proficiency with MS Word and Excel.
  • Excellent written and verbal communication skills.

Job Types:
Full-time, Permanent


Benefits:


  • Casual dress
  • Dental care
  • Extended health care
  • Vision care

Schedule:

  • 8 hour shift
  • Overtime

Education:


  • Bachelor's Degree (required)

Work Location:
Hybrid remote in MARKHAM, ON
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