Jobs
>
Ottawa

    Front Desk Hospitality Agent - Ottawa, Canada - Sonder

    Sonder
    Sonder Ottawa, Canada

    3 weeks ago

    Default job background
    Full time
    Description

    Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same – each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions don't happen overnight. But, together, we can forever change the way people stay, for the better.

    We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That's what you'll own.

    Life at Sonder

    We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It's the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out to find out more about our Culture and Principles.

    Our Front Desk Hospitality Agents are the face of Sonder and live our leadership principle "Extend Hospitality to All." This versatile role is perfect for anyone who loves interacting with guests, creatively solving problems, and is committed to delivering exceptional guest service. At Sonder, we believe that guest satisfaction is paramount, and our Front Desk Hospitality Agents play a crucial role in delivering memorable stays for our guests. If you're ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we'd love to hear from you

    NOTE: This role requires the employee to be willing and able to regularly work evening shifts. (Shift start and end times may vary.)

    The Opportunity:

  • Be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk.
  • Guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features.
  • Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.
  • Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.
  • Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members.
  • Flexibly support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues; Support multiple Sonder properties throughout the local market, as required
  • Assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience.

    • Who We Look For:

  • Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles.
  • Personable, service-minded, and positive; you love speaking with guests in-person and through digital support channels.
  • Excellent problem-solving skills, with a proactive approach to addressing guest needs and a desire to "get it done" for our guests.
  • Strong computer literacy and writing skills, and comfortable switching between multiple desktop and mobile applications.
  • Organized, hardworking, and detail-oriented; someone who thrives in a fast-paced environment with an ability to work effectively both independently and in a team.
  • Flexible schedule and open to working evenings, weekends, and holidays.
  • Ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds.
  • Proficiency in languages other than English is an asset.
  • This role requires regular access to a reliable smartphone for work purposes (expense reimbursement available).
  • This role requires reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, and/or other forms of transportation that provide reasonable work associated transit times between locations).
  • Willing and able to regularly work evening shifts. Shift start and end times may vary.

    • Benefits

    We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include:

  • Competitive compensation
  • Generous stock plan
  • Medical, dental and vision insurance (where applicable)
  • Flexible vacation
  • Wellness and volunteering days
  • Annual free credits and discounts to stay in Sonders
  • Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork

    • Learn More About Sonder

  • Blog:
  • Instagram:

    • Equal Opportunity

    We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. is one of Sonder's Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.

    As part of our commitment to creating a workplace open to all, we have created , also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.

    If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to .

  • Sonder

    Front Desk Hospitality Agent

    1 week ago

    Sonder Ottawa, Canada

    Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better s ...

  • Sonder

    Front Desk Hospitality Agent

    1 week ago

    Sonder Ottawa, Canada

    Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better s ...

  • Sonder

    Front Desk Hospitality Agent

    1 day ago

    Sonder Ottawa, Canada

    Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same - each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to ef ...

  • Grandview Consulting

    Sales and Leasing Representative

    2 weeks ago

    Grandview Consulting Ottawa, Canada

    **About Grandview Consulting** · **Grandview is a consulting firm that deploy highly skilled leasing agents into new construction multi-residential rental communities. We work primarily in the seniors housing sector (retirement homes & 55+ communities) but have a number of client ...

  • Germain Hotels

    Intern - Guest Service - Summer 2024

    3 weeks ago

    Germain Hotels Ottawa, Canada

    "What can I do for you?" is your mantra · We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. You are this person? This internship is for you · We have summer internship opportunities located at the Germain Hotel in Ottawa f ...

  • Homewood Suites by Hilton Ottawa Downtown

    Front Desk Agent

    2 weeks ago

    Homewood Suites by Hilton Ottawa Downtown Ottawa, Canada

    **Description**: · **Front Desk Agent / Guest Services Specialist** · We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experienc ...

  • Concord Hospitality Enterprises

    Front Desk Agent

    2 weeks ago

    Concord Hospitality Enterprises Ottawa, Canada

    **Description**: · **Front Desk Agent / Guest Services Specialist** · We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experienc ...

  • Compass Group

    Guest Services Coordinator

    2 weeks ago

    Compass Group Ottawa, Canada

    You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. · You'll find us in schools, colleges, hospitals, office ...

  • Sheraton Ottawa Hotel

    Switchboard Operator

    1 week ago

    Sheraton Ottawa Hotel Ottawa, Canada

    **Switchboard Operator (At Your Service Agent) - Unionized Role** · **Reports to**: Front Office Manager/ Guest Experience Manager · **Direct Reports**:None · **Position Purpose**: · The At You Service Agent will provide our guests with consistent superior quality service in acco ...

  • Sheraton Ottawa Hotel

    Switchboard Operator

    2 weeks ago

    Sheraton Ottawa Hotel Ottawa, Canada

    **Switchboard Operator (At Your Service Agent) - Unionized Role** · **Reports to**: Front Office Manager/ Guest Experience Manager · **Direct Reports**:None · **Position Purpose**: · The At You Service Agent will provide our guests with consistent superior quality service in acco ...

  • Compass Group

    Guest Services Coordinator

    2 weeks ago

    Compass Group Ottawa, Canada

    You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. · You'll find us in schools, colleges, hospitals, office ...

  • Hôpital Montfort

    Project Leader

    3 weeks ago

    Hôpital Montfort Ottawa, Canada

    Company Bio · Hôpital Montfort is Ontario's Francophone Academic Hospital, offering exemplary person-centred care. The hospital serves over 1.2 million people in Eastern Ontario, in both official languages. In 2018, it earned Accreditation with Exemplary Standing from Accreditati ...

  • Marriott Hotel

    Guest Service Agent- Full Time

    2 weeks ago

    Marriott Hotel Ottawa, Canada Full time

    **Guest Services Agent** · **Status**:Full-Time & Part -Time (Weekends) · **Reports To**:Director of Rooms Operations · **BE PART OF OTTAWA'S TOP HOSPITALITY TEAM** · Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfo ...

  • Marriott Hotel

    Guest Service Agent

    2 weeks ago

    Marriott Hotel Ottawa, Canada

    **GUEST SERVICES AGENT** · **REPORTS TO**:Guest Services Manager · **BE PART OF MARRIOTT OTTAWA'S FUTURE** · Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host w ...

  • Feely Group Real Estate

    Administrative Assistant

    3 weeks ago

    Feely Group Real Estate Ottawa, Canada

    Hello We're seeking a fun, organized, positive self-starter who absolutely adores taking care of others while working independently. If any of the below resonates with you, we want to know you · 1. Paperwork is the worst For real, you'll hear that a lot. While we're awesome in th ...

  • Queensway Carleton Hospital

    Call Centre Agent

    3 weeks ago

    Queensway Carleton Hospital Ottawa, Canada Part time

    **General Posting Information** · **POSITION**: · - Call Centre Agent**DEPARTMENT**: · - Call Centre**CONDITIONS**: · - Part-time (0.60 FTE)**SHIFTS**: · - Days / Evenings / Nights / Weekends · - **WAGE RANGE**: · - Scale Minimum Maximum · NONU $26.87/hr $32.57/hr**RESPONSIBILITI ...

  • The Ottawa Hospital

    Emergency Management Program Training and Systems

    3 weeks ago

    The Ottawa Hospital Ottawa, Canada

    **About The Ottawa Hospital**: · - Inspired by research and driven by compassionThe Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the ...

  • The Ottawa Hospital

    Training Coordinator, Supply Chain Management

    3 weeks ago

    The Ottawa Hospital Ottawa, Canada

    **About The Ottawa Hospital**: · Inspired by research and driven by compassion · The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the ...

  • Queensway Carleton Hospital

    Call Center Agent

    2 weeks ago

    Queensway Carleton Hospital Ottawa, Canada Part time

    **General Posting Information** · **POSITION**: · - Call Centre Agent**DEPARTMENT**: · - Call Centre**CONDITIONS**: · - Part-time (0.60 FTE)**SHIFTS**: · - Days / Evenings / Nights / Weekends- · **WAGE RANGE**: · - Scale Minimum Maximum- NONU $26.09/hr $31.62/hr**RESPONSIBILITIES ...

  • Silver Hotel Group

    Guest Service Agent

    1 week ago

    Silver Hotel Group Ottawa, Canada

    **Guest Services Agent** · We are currently looking for a **Guest Services Agent** The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. · **What We Offer** ...