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    Customer Service Representative - Pickering, Canada - GFL Environmental Inc.

    GFL Environmental Inc.
    GFL Environmental Inc. Pickering, Canada

    1 month ago

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    Description

    Customer Service Representative page is loaded

    Customer Service Representative

    Apply locations Pickering, Ontario time type Full time posted on Posted Yesterday job requisition id R15890 GFL Environmental is looking for a Customer Service Representative to be based out of Pickering, ON. The Customer Service Representative will assist in selling and promoting GFL's solid services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations.

    This is an in-office full-time position.

    Shift timings: 9 am to 6 pm

    Candidates living in or around Pickering will be preferred.

    Why People Choose GFL Environmental Inc. and Stay:

    • Culture that values learning opportunities
    • Promotes from within, advancement opportunities
    • Constant support and learning opportunities
    • Ongoing growth of our business
    • Support community involvement and volunteering
    • We don't just offer you a job, we offer you a career

    Key Responsibilities:


    • Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.

    • Communicate clearly and concisely with on-the-road employees to give instructions and assistance.

    • Answer incoming and make outgoing customer telephone calls.

    • Receive and resolve, within established guidelines, customer questions and concerns.

    • Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.

    • Track customer information and concerns and enter data into database.

    • Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.

    • Maintain new account files.

    • Work with supervisors to ensure that all missed stops and special pick ups are completed daily.

    • Provide timely and accurate information regarding missed stops or other customer concerns.

    • Generate call-in work orders for drivers

    • Download, distribute and answer all customer inquiries received via email.

    • Take web request and process payments by phone.

    • Process customer payments via internet and take cash payment's as needed.

    • Enter new subscription residential accounts into system.

    • Run credit checks on new customers.

    • May provide back up assistance for Office Coordinator.

    • Perform other duties and responsibilities as required or requested by management.

    Knowledge, Skills, Abilities and Competencies:


    • High School Diploma or GED.

    • One (1) to Two (2) years customer service or call center experience preferred

    • Ability to implement solutions to general and specific customer concerns.

    • Ability to work in fast-paced environment, meet time deadlines and perform under pressure.

    • Possess good organizational skills and record keeping skills.

    • Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.

    • Proficient in Microsoft Outlook, Microsoft Word and Excel.

    • Good problem solving ability.

    • Excellent data entry skills.

    GFL Benefits:

    • Medical
    • Dental
    • Vision
    • RRSP Matching
    • Employee stock purchase option

    #GFLTalent

    We thank you for your interest. Only those selected for an interview will be contacted.

    GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact

    Current GFL Employees

    If you are an existing GFL employee and would like to search and apply to current job openings, please visit the internal GFL Jobs Hub .

    Welcome

    At the heart of GFL lies our greatest asset—our people. So, we're glad you landed here We believe in great careers, making a positive impact on the environment and supporting our people with their life ambitions. We aspire to create the right jobs in a way that brings you along with us.

    At GFL, growth isn't just for our business—it's for our people.

    Because we see the potential in all our employees to do whatever it is they set their mind to, and we're proud to support them in that journey.

    We consider our employees' personal goals, helping them create the career, and life, that they desire—whether it's advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions.

    With safety and sustainability at the core of what we do, we all come together to form "Team Green"—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life.

    We're proud to say that working for GFL is more than a job. It's an opportunity to make a difference and grow tremendously along the way.

    Regardless of the work we're doing today, we've got our sights set on the big picture—not just tomorrow, but for life.

    GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams.

    Field Operations – Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities.

    Professional Services – Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.

    #J-18808-Ljbffr

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