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    Financial Services Representative-Temporary - Toronto, Canada - CIBC

    CIBC
    CIBC Toronto, Canada

    2 weeks ago

    CIBC background
    Temps plein
    Description

    Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients.

    À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir d'agir. Les membres de notre équipe disposent de ce dont ils ont besoin pour apporter une contribution significative et être valorisés, à la fois pour ce qu'ils sont et ce qu'ils font.

    Pour en savoir plus sur la Banque CIBC, visitez le site .

    What you'll be doing

    You'll work in a fast paced Contact Centre where you'll proactively reach out to clients to suggest new and existing financial services products that will help them reach their financial goals. As an Outbound Financial Services Representative, you'll share your knowledge of products and campaigns with clients through outbound calls. You'll engage in meaningful conversations, where you'll seek to develop an in-depth understanding of their financial needs. You'll quickly provide information and resolutions to the client's issues. You're flexible to work from Monday to Friday from 9:00 am to 8:00 pm and Saturday from 10:00 am to 6:00 pm.

    CIBC is transitioning to an model, for this role you will be required to work from home. The expectation and details will be confirmed if you move through the recruitment process. Even though this role is a remote position, the expectation is that you must be able to attend your primary CIBC location within two hours upon request (e.g. technology/service outages, Business Contingency Planning, team meetings, celebration, events, etc.)

    < Program Requirements
  • Ability to work independently as an with a secure workspace, in a room or office with a door that closes it off from noises and distractions.
  • Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)

    • How you'll succeed

  • Client engagement - Focus on each client experience and connect on a personal level to make every interaction meaningful. Listen, ask questions, and put yourself in the client's shoes to find the right solutions, every time.
  • Recommending solutions - Connect clients with the right financial solutions. Proactively suggest products that will help them to achieve their financial goals. Work with your team to ensure clients are connected to the right people and opportunities.
  • Product knowledge - Be an expert in CIBC's comprehensive financial product offerings. Keep up to date with both new and existing solutions, and maintain an ongoing learning mindset.
  • Computer savvy - Easily navigate and focus on multiple software applications and dual monitors.

    • Who you are

  • You put our clients first . You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
  • You love to learn . You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
  • You're goal oriented. You're motivated by accomplishing your goals and delivering your best to make a difference.
  • You act like an owner . You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
  • You engage with your heart and mind . You care about people and understand different perspectives. You listen and learn from the experiences of others.
  • Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability.

    • Ce que la Banque CIBC vous offre

    À la Banque CIBC, vos objectifs sont une priorité. En fonction de vos forces et de vos ambitions, nous nous efforçons de créer des occasions qui vous permettront d'exploiter votre potentiel.

  • Nous nous efforçons de vous récompenser de façon personnalisée et pertinente, notamment en vous offrant une rémunération concurrentielle, des avantages bancaires*, du soutien pour votre bien-être et d'autres offres, comme des programmes d'aide aux employés et à leur famille et Créateur de moments, notre programme social de reconnaissance basé sur des points.
  • Grâce à nos espaces et à nos outils technologiques, il devient facile de réunir les grands esprits pour créer des solutions novatrices qui améliorent les choses pour nos clients.

    • *Sous réserve des modalités du programme

    Ce que vous devez savoir

  • La Banque CIBC s'est engagée à créer un milieu de travail intégrateur où tous les membres de l'équipe et les clients se sentent à leur place. Nous recherchons des candidats dotés d'un large éventail de compétences et offrons une expérience accessible aux candidats. Si vous avez besoin d'une solution d'adaptation, écrivez à .
  • Vous devez être légalement admissible à travailler au Canada dans les lieux précisés ci-dessus et, s'il y a lieu, détenir un permis de travail ou d'études valide.
  • Nous pourrions vous demander de remplir une évaluation fondée sur les attributs et d'autres tests de compétences (comme la simulation, la programmation, la maîtrise du français, MS Office). Notre objectif pour le processus de demande est d'en apprendre davantage sur vous et sur tout ce que vous avez à offrir, et de vous donner l'occasion d'en apprendre davantage sur nous.

    • Date de fin prévue

    Lieu de travail

    Toronto-40 Dundas St W., 6th

    Ces renseignements peuvent changer en fonction des besoins de l'entreprise.

    Type d'emploi

    Temporaire (Durée déterminée)

    Heures de travail hebdomadaires

    37.5

    Compétences

    Appels sortants, Centre d'appels, Communication, Gestion de la relation clientèle, Produits bancaires, Produits financiers, Travailler de manière collaborative
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