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    Customer Service Representative - Toronto, Canada - CIBC

    CIBC
    CIBC Toronto, Canada

    2 weeks ago

    CIBC background
    Temps plein
    Description

    Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients.

    À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir d'agir. Les membres de notre équipe disposent de ce dont ils ont besoin pour apporter une contribution significative et être valorisés, à la fois pour ce qu'ils sont et ce qu'ils font.

    Pour en savoir plus sur la Banque CIBC, visitez le site .

    What you'll be doing

    As a member of the Investor Services Inc (ISI) team, you'll be the first point of contact for ISI clients (including Investors Edge), via phone and online channel. As a Customer Service Representative, you can make a meaningful impact in the lives of our clients by using your exceptional interpersonal and relationship building skills to recognize and accurately assess each client's needs and provide a timely resolution. Investor Service Inc is a non-advice group, you will not be able to provide clients recommendations or advice on products or investments. You will work in a fast-paced environment where you will make a meaningful difference in our clients' lives. The role demonstrates solid written, verbal, and interpersonal skills to refer clients to related client relations and service groups or escalate to management The role makes recommendations on client matters to meet work objectives, ensuring that clients experience a bank that listens actively and demonstrates care for their unique needs. The expected start date will be Tuesday July 2, 2024.

    You'll begin your frontline client service journey with an industry-leading paid training program. Your training will get you equipped with the skills and knowledge to provide the best possible experience to CIBC clients – we know there's a learning curve and we're here to help. You'll initially participate in approximately 4 weeks onsite training in downtown Toronto as of July 2nd, 2024 with a mix of in-class learning and on-the-job application - from Monday to Friday, 9:00 a.m. to 5:00 p.m. EST

    A quick note on your availability – our Contact Centre is open Monday to Friday from 8:00 am to 8:00 pm. We'd like for you to be flexible between these hours.

    How you'll succeed

  • Client engagement - Provide support for clients by recognizing and accurately assessing their needs. Focus on each client experience and connect on a personal level to make every interaction meaningful.
  • Problem solving - Listen, ask questions, and put yourself in the client's shoes. Act like an owner by taking accountability for client issues and knowing when to lean on others to find solutions.
  • Product knowledge - Deeply understand the lSI products and Investor's Edge platform to ensure clients receive exceptional support.
  • Efficiency - Understand that the client's time is valuable and effectively complete client requests. Strong knowledge of the Online Brokerage systems and products to allow quick resolution of problems.
  • Computer Savvy - Able to easily navigate and focus on multiple software applications and dual monitors.

    • Who you are

  • You put our clients first . You engage with the purpose of finding the right solutions. You go the extra mile because it is the right thing to do.
  • You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You achieve trust through respect and authenticity.
  • You love to learn. You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
  • You're goal oriented. You're motivated by accomplishing your goals and delivering your best to make a difference.
  • You engage with your heart and mind. You care about people, and you understand different perspectives. You listen and learn from the experience of others.
  • Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

    • Ce que la Banque CIBC vous offre

    À la Banque CIBC, vos objectifs sont une priorité. En fonction de vos forces et de vos ambitions, nous nous efforçons de créer des occasions qui vous permettront d'exploiter votre potentiel.

  • Nous nous efforçons de vous récompenser de façon personnalisée et pertinente, notamment en vous offrant une rémunération concurrentielle, des avantages bancaires*, du soutien pour votre bien-être et d'autres offres, comme des programmes d'aide aux employés et à leur famille et Créateur de moments, notre programme social de reconnaissance basé sur des points.
  • Grâce à nos espaces et à nos outils technologiques, il devient facile de réunir les grands esprits pour créer des solutions novatrices qui améliorent les choses pour nos clients.

    • *Sous réserve des modalités du programme

    Ce que vous devez savoir

  • La Banque CIBC s'est engagée à créer un milieu de travail intégrateur où tous les membres de l'équipe et les clients se sentent à leur place. Nous recherchons des candidats dotés d'un large éventail de compétences et offrons une expérience accessible aux candidats. Si vous avez besoin d'une solution d'adaptation, écrivez à .
  • Vous devez être légalement admissible à travailler au Canada dans les lieux précisés ci-dessus et, s'il y a lieu, détenir un permis de travail ou d'études valide.
  • Nous pourrions vous demander de remplir une évaluation fondée sur les attributs et d'autres tests de compétences (comme la simulation, la programmation, la maîtrise du français, MS Office). Notre objectif pour le processus de demande est d'en apprendre davantage sur vous et sur tout ce que vous avez à offrir, et de vous donner l'occasion d'en apprendre davantage sur nous.

    • Date de fin prévue

    Lieu de travail

    Toronto-483 Bay St, 7th Floor

    Ces renseignements peuvent changer en fonction des besoins de l'entreprise.

    Type d'emploi

    Temporaire (Durée déterminée)

    Heures de travail hebdomadaires

    37.5

    Compétences

    Administration des affaires, Appels entrants, Centre d'appels, Communication, Expérience client (CX), Gestion de la relation clientèle, Investissements, Travailler de manière collaborative
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