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    Training Service Representative - Halifax, Canada - Halifax Regional Municipality

    Halifax Regional Municipality
    Halifax Regional Municipality Halifax, Canada

    2 weeks ago

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    Description

    8811BR

    Training Service Representative

    Job Posting

    Halifax Regional Municipality is inviting applications for the permanent, full-time position of Training Service Representative in the Talent Management division of Human Resources.

    Preference will be given to candidates who self-identify as African Nova Scotians and Other Racially Visible Persons, Women in occupations or positions where they are underrepresented in the workforce, Indigenous/Aboriginal People, Persons with Disabilities and 2SLGBTQ+ Persons. Applicants are encouraged to self-identify on their electronic application.

    Reporting to the Manager, Talent Development, the Training Service Representative is responsible for maintaining and coordinating training opportunities provided by the Municipality. The Training Service Representative will manage the preservation of training databases, including but not limited to Excel, Employee Central, and Oracle. The ideal candidate exhibits business acumen, and the interpersonal and communication skills necessary to collaborate with business partners, stakeholders, and team members.

    DUTIES AND RESPONSIBILITIES:

  • Coordinates training initiatives with internal and external training facilitators, including planning, venues, applicable resources, and administrative functions in the Learning Management System (LMS).
  • Provides exceptional customer service to internal employees and external facilitators via phone and through the Corporate Training shared Microsoft Outlook inbox, responding to queries with in-depth understanding of all current and past learning and development opportunities.
  • Escalates requests to L&D Generalists/Specialists when necessary.
  • Support the administration of the Learning & Development Policy in relation to the Education Reimbursement Program.
  • Communicates and/or distributes updated training materials to appropriate end users, process owners, and stakeholders.
  • Maintains training databases, including entering information into spreadsheets and completes regular auditing and reporting to ensure accuracy and appropriate records keeping.
  • Maintains the Training Calendar on the employee intranet using Contribute.
  • Maintains the physical training space and filing service requests as needed for repairs/upkeep.
  • Creates course rosters through the established enrollment process and supplies it to facilitators.
  • In partnership with HRM's print center, maintains consumable training supplies (ongoing training materials and other training supplies)
  • Gathers feedback/training evaluations from trainers and trainees after training sessions.

    • May perform other related duties as assigned.

    QUALIFICATIONS

  • Diploma in Business Administration or related field
  • Two (2) years related experience.
  • Demonstrated experience with computer-related software (i.e., Microsoft Suite – including Microsoft Excel, SAP, etc.)
  • Experience coordinating events in a corporate setting.
  • Demonstrated experience in accurate record keeping.

    • Technical/Job Specific Knowledge and Abilities

  • Strong organizational skills through planning, scheduling, prioritizing, executing daily tasks and record keeping.
  • Strong verbal and written communication with a wide variety of audiences
  • Ability to manage multiple tasks simultaneously, while maintaining high level of accuracy and attention to detail.
  • Highly organized with ability to prioritize duties during periods of high volume and meet deadlines in a fast-paced environment.
  • Working knowledge of the public sector (ideally, municipal government)
  • Knowledge of Municipal operations is an asset.
  • Demonstrated experience in understanding and applying policies and legislation.
  • Ability to handle confidential and sensitive information
    • Security Clearance Requirements : Applicants may be required to complete an employment security screening check.

    Please note – Testing may be conducted as a component of the selection process to assess technical and job specific knowledge. Candidates, who are selected for testing, may be tested in a group setting, scheduled at the employer's discretion.

    COMPETENCIES: Communication, Customer Service, Organization & Planning, Organizational Awareness, Teamwork & Cooperation, Analytical Thinking, Valuing Diversity

    WORK STATUS: Permanent, Full Time

    HOURS OF WORK: 8:30am - 4:30pm, Monday through Friday.

    SALARY: Non Union Level 2, $47,290 - $61,200

    WORK LOCATION: Purdy's Wharf Tower 2, 1969 Upper Water Street, Halifax, NS.

    CLOSING DATE: Applications will be received up to midnight on May 21, 2024
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