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    Accounts Receivable Associate - Vancouver, Canada - Clinch

    Clinch
    Clinch Vancouver, Canada

    6 days ago

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    Description

    Who You'll Work For
    REEF's mission is to connect the world to your block.

    We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences.

    With an ecosystem of 4,500 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America.

    Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way.

    What You'll Do
    In this role, you will report to the Accounts Receivable Supervisor. You will answer inbound calls from Monthly Parking customers and stakeholders in regards to billing inquiries/issues, as well as initiate contact with customers in arrears. The role focuses heavily on identifying objections and overcoming them, using internal resources and working with local branches to find answers to problems and secure payment for outstanding receivables.

    Responsibilities include but not limited to:

    • Identify accounts in arrears and establish dialogue with customers regarding overdue Monthly Parking payments via phone or email
    • Provide comprehensive service and support for customers, with emphasis on Monthly Parking terms and conditions concerning parking services and terms of payment
    • Prioritize work to achieve best results on reducing AR to accepted levels
    • Apply the AR Policy and Procedure standards to accounts to ensure appropriate collection steps taken at various stages of aging
    • Communicate with and obtain information from branch operations staff regarding customers who are in arrears
    • Assist customers & coworkers with understanding various monthly parking accounts
    • Proactively monitor for issues as they develop
    • Take ownership of outstanding issues, ensuring all parties provide their piece of the problem until full resolution is achieved
    • Build account reconciliations and similar documents to obtain resolution to disputed accounts
    • Process email correspondence as required

    What We Want From You:

    • Proficient in Microsoft Office Suite (Word, Excel, Outlook)
    • Excellent written and oral communication skills
    • 1+ years' experience handling inbound & outbound customer service calls, experience resolving customer service issues using email, and phone.
    • Highly motivated individual that works well in a team environment.
    • An ability to work independently.
    • A keen eye for detail
    • An ability to prioritize and manage expectations

    What We'll Provide
    Medical
    Dental
    Vision
    Life and Disability
    401K
    Paid Time Off (PTO)

    PHYSICAL DEMANDS:
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    • Frequently operate small office equipment such as a computer, tablet, and copier/printer, telephone.
    • Work is performed in a professional office environment.

    WORKING CONDITIONS:
    Work is performed indoors for extended periods of time including up to the entire duration of shift.

    REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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