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    Product Support Leader - Montreal, Canada - EXFO

    EXFO
    EXFO Montreal, Canada

    2 weeks ago

    Default job background
    Full time
    Description

    Job summary

    As a member of the IP Monitoring Solution Assembly team, you will play a crucial role in ensuring the smooth operation and customer satisfaction with the IP Mon solution. You will collaborate closely with software, operations and delivery teams to coordinate the issue responses. You will also have to monitor and analyze support metrics and KPIs to identify trends and areas for improvement. Working as part as our solution assembly team, the product support leader position requires strong leadership abilities, technical expertise, and excellent communication skills.

    Required Technical Skills

  • Exceptional communication skills, both written and verbal, with the ability to effectively interact with customers and internal teams.
  • Solid understanding of support tools and technologies, such as as an issue tracking too
  • Experience with cloud-native architectures and technologies, including containerization and Kubernetes.
  • Strong analytical and problem-solving skills with the ability to debug complex issues, identify root causes, and propose effective solutions.
  • Experience in using and installing modern multi-tier systems for analytics and big-data applications in Linux environment would be a strong asset.
  • Experience in the telecom application space (EMS, analytics, network visualization) would be a strong asset.

    • Must Have

  • University degree, or equivalent job experience
  • Aiming for 2+ years of work experience
  • English, oral and written
  • Bilingual (French and English) would be a strong asset
  • Legally authorized to work in Canada
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