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Richmond Hill

    Advisor Business Application Support - North York, Canada - Enbridge

    Enbridge
    Enbridge North York, Canada

    4 weeks ago

    Default job background
    Full time
    Description

    Posting End Date:

    May 25, 2024

    Employee Type:

    Regular-Full time

    Union/Non:

    This is a non-union position

    Come make a difference in revolutionizing the way businesses and individuals adopt cleaner energy solutions, as Enbridge Sustain, a leading provider in the energy industry embarks on this groundbreaking initiative.

    What is Enbridge Sustain? With over 175 years of energy industry experience, we understand the importance of reducing emissions, improving energy efficiency, and strengthening resilience in the face of changing climate and rising energy costs. Our aim is simple: make it easier and more affordable for customers to embrace sustainable energy alternatives, while contributing to a greener future. Enbridge Sustain will offer customers an end-to-end solution, from design and installation to maintenance and support, eliminating the complexities and challenges associated with conventional heating and cooling equipment and future sources of alternative energy.

    Why this role is important? The Advisor Business Application Support will play a key role in being the first point of contact for the Tier 2 user's issues with our suite of business applications, providing an expert troubleshooting, guidance, and support across platforms.

    Are you someone who is passionate about problem solving? Are you interested in interacting with business users to ensure that application support received is timely, functional, relevant, and cost effective? If so, come and join our exciting, fast-paced, diverse, and growing team. We'd love to hear from you

    What you will do:

    Provide functional support to users with business applications suite including CIS, CRM, mobile app, and backend applications.

    Monitoring performance of business applications, identifying areas of improvement, and implementing optimizations to enhance system efficiency, scalability, and reliability.

    Participate in the implementation of changes to business applications, including testing, deployment, and documentation, ensuring minimum disruption and integrity of system functionality.

    Be a trusted subject matter expert (SME), support, and testing for system change solutions.

    Contribute to development of strategies to use our enterprise systems to launch these products and services.

    Who you are:

    University degree preferably in Computer Science or equivalent

    4+ years of experience in Business Analysis, documentation, testing is required.

    Technical knowledge is required on the following:

    Customer Information System (e.g SAP S4 HANA)

    Work and asset system (e.g Maximo)

    Service Now (management of incidents/changes); web-based applications, MS desktop software.

    Stellar communication skills, and interpersonal skills.

    Outstanding ability to manage time, work independently, be agile and prioritize workload.

    Strives to be a team-player, build positive relationships, and collaborates.

    Working Conditions:

    Position works in typical office environment.

    Some project implementations occur overnight or on weekends and may need to be available to support and lead project launch.

    Requires some travel to 3rd party provider locations and customer sites. A valid Ontario G class Ontario driver's license and maintenance of a responsible driving record is required.

    Flex Work Clause

    Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge's FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, and the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option or combination of options.

    Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting .

    Information For Applicants:

    Applications can be submitted via our online recruiting system only.
    We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
    Final candidates for this position may be required to undergo a security screening, including a criminal records check.

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