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Oakville

    service agent, guests - Oakville, Canada - NPC/Sandman Hotel Group

    NPC/Sandman Hotel Group
    NPC/Sandman Hotel Group Oakville, Canada

    2 weeks ago

    Default job background
    Description
    • Work Term: Permanent
    • Work Language: English
    • Hours: 40 hours per week
    • Education: Secondary (high) school graduation certificate
    • Experience: 1 year to less than 2 years
    • or equivalent experience

      • Work setting

    • Hotel, motel, resort

      • Tasks

    • Register arriving guests and assign rooms
    • Process group arrivals and departures
    • Take, cancel and change room reservations
    • Provide information on hotel facilities and services
    • Provide general information about points of interest in the area
    • Process guests' departures, calculate charges and receive payments
    • Balance cash and complete balance sheets, cash reports and related forms
    • Maintain an inventory of vacancies, reservations and room assignments
    • Follow emergency and safety procedures
    • Clerical duties (i.e. faxing, filing, photocopying)
    • Answer telephone and relay telephone calls and messages
    • Assist clients/guests with special needs
    • Contact customers to deliver requested wakeup calls
    • Provide customer service

      • Computer and technology knowledge

    • Multi-line switchboard
    • Fidelio
    • Database software
    • Computerized bookkeeping system
    • Central reservation system (CRS)
    • Internet
    • Opera

      • Work conditions and physical capabilities

    • Attention to detail
    • Fast-paced environment
    • Standing for extended periods
    • Work under pressure

      • Personal suitability

    • Client focus
    • Dependability
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Flexibility
    • Judgement
    • Organized
    • Reliability
    • Team player

      • Screening questions

    • Are you currently legally able to work in Canada?
    • Do you currently reside in proximity to the advertised location?
    • Do you have previous experience in this field of employment?
    • Do you have the above-indicated required certifications?
    • What is the highest level of study you have completed?

      • Health benefits

    • Dental plan
    • Health care plan
    • Vision care benefits
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