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Kitchener

    Learning Designer - Waterloo, Canada - Sun Life

    Sun Life
    Sun Life Waterloo, Canada

    2 weeks ago

    Default job background
    Full time
    Description

    Job Description

    :

    Are you passionate and thrive on delivering exceptional service in all that you do? Are you looking for an opportunity where you can showcase your expertise and expand your growth with a team that supports each other, shares their knowledge and encourages high performance in a continuous improvement environment where you will be motivated to bring your best every day? At Sun Life you'll get to be part of a supportive culture and community that celebrates each other's successes and supports one another through learning opportunities.

    Learning Designer, Business and OLP Capability Centre, Operational Learning and Performance

    Position Summary:

    The Operational Learning and Performance (OLP) team provides innovative and digital learning, quality, and knowledge management solutions to the Canadian Operations business lines. Our solutions are aligned to the overall strategy and vision for Canadian Operations and enable our business partners to provide client centric service excellence.

    As part of Operational Learning & Performance (OLP) at Sun Life Financial, you will be joining an energetic and collaborative team who designs and develops leading-edge learning solutions. We use a variety of design tools and methodologies to support our Canadian Operational business partners across Sun Life Canada for digital and adaptive solutions.

    The Learning Designer creates innovative, digital, adaptive and engaging solutions aligned to the best practices and standards for design delivery. This role provides design solutions that align to the OLP Learning Strategy and Canadian Operations business strategies. The Learning Designer challenges the status quo with forward thinking and consults to understand the needs of our business partners to provide digital learning solutions.

    Responsibilities:

    · Proficient at implementing curriculum design principles and standards that ensure consistency, flexibility, and sustainability of learning materials.

    · Advanced knowledge and experience using curriculum design tools such as Articulate, Camtasia, Adobe Captivate, Adobe Photoshop, Adobe Connect – Virtual Room, SimWriter, Snagit, HTML 5 and SharePoint

    · Expert knowledge of modern adult learning techniques, instructional design, creative writing, and design to create interactive and effective learning platforms based on the complexity of project content.

    · Expert ability in developing highly detailed WBT storyboards and ILT design layouts using set design templates.

    · Execute a needs analysis with the business to determine the right solution is implemented to meet the desired outcomes.

    · Quickly familiarize yourself with new project content

    · Apply adult learning principles in the development of all learning materials.

    · Formulate key questions regarding content/design and work efficiently with SMEs to resolve them.

    · Complete voicing and editing for web-based modules.

    · Ensure all components of design align and support the programs' learning objectives, desired outcomes, and program strategy.

    · Provide effective knowledge testing throughout the programs using platforms such as quizzes, learning activities, knowledge checks, decision-based scenarios, and case studies.

    · You demonstrate teamwork, consultation and professionalism when developing digital, engaging and interactive learning solutions consisting of:

    o web based modules

    o Self-paced digital learning solutions

    o Virtual Classroom

    o instructor led.

    · Build strong relationships with OLP team and our business partners.

    · Demonstrate solid influencing skills and consulting experience with the ability to be effectively persuasive without direct authority.

    · Demonstrate decision-making skills regarding artistic vision of curriculum builds and how to transform content into engaging and interactive experiences for our learners.

    · Exhibit strong customer service skills with demonstrated ability to deliver innovative solutions and ability to leverage data and technology when building learning programs.

    · Demonstrate excellent written and verbal communication skills as well as persuasive presentation skills.

    · Demonstrate strong relationship building skills, ability to develop and foster crucial business relationships with internal and external business partners to achieve optimal results.

    · Highly collaborative and takes other ideas into account when developing learning.

    · Expert consulting skills to execute a needs assessment to provide options of the best solution to our business partners

    Qualifications and Experience

    · Degree/Diploma in Adult Education or Instructional Design an asset

    · 5+ years of instructional design experience

    · Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide.

    · Adaptable and creative when developing materials for new hires, new skills, systems, sales, service and product training.

    · Proven ability in writing concise, creative, and effective instructions for deliverables including storyboards/scripts, job-aids, instructor and participant guides and e-learning modules.

    · Deliver complete and clear programs which deliver projected outcomes.

    · Strong interpersonal and communication skills including written, oral and presentation in English and French

    · Customer obsession mindset.

    · Demonstrates a growth mindset with progressive and creative thinking.

    · High degree of initiative, self-organization, and self-management skills to work with minimal direction to effectively manage multiple activities while effectively responding to emerging challenges.

    · Adaptable and resilient, able to manage complexity, comfortable working in ambiguous situations, flexible to handle a fast-paced environment and easily adaptable to a variety of management styles.

    · Excited about new and emerging Learning & Development trends and will push the boundaries with the in-house design tools we have.

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