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    Driver Services Representative - Calgary, Canada - Bison Transport

    Bison Transport
    Bison Transport Calgary, Canada

    3 weeks ago

    bison transport background
    Full time
    Description

    We're elevating the Professional Driver experience like never before. Our award-winning culture and unparalleled commitment to safety, teamwork and flexibility puts us in a lane of our own. As a Driver Services Representative you will be responsible for sharing this brand promise through your interactions with each of our Drivers and affiliated Owner-Operators. In our fast-paced environment, you will provide Bison's Drivers and affiliated Owner-Operators with the highest standard of support. Whether it be providing a first-class experience to our current Drivers and affiliated Owner-Operators as you handle a variety of inquiries in a professional and efficient manner, providing administrative support for the department, or working on a variety of special projects, the Driver Services Representative is a dynamic and rewarding opportunity to join our team.

    Who we're looking for:

  • Demonstrated experience and success in a fast paced administrative environment
  • A motivated individual, with a positive attitude who takes pride in their team's performance
  • Strong sense of urgency and drive for exceptional results
  • Passion for providing excellent customer/driver service
  • Proven organizational, multitasking and time management skills to effectively manage multiple projects and tasks
  • Demonstrated experience working with legal documents requiring a strong attention to detail
  • Excellent interpersonal and communication skills
  • A reputation for showing initiative and making effective decisions while being approachable
  • A great collaborator with staff – inside & outside your department
  • Proven ability in reframing challenges into opportunities for improvement

    • Responsibilities:

  • Acting as the first point of contact for terminal visitors and all our Drivers and Owner-Operators providing an optimal level of service through each interaction
  • Using professional, courteous telephone and personal communication, responsible for providing exceptional customer service handling high volume of emails and calls
  • Maintaining accurate and current driver files by uploading Drivers License's, contracts, certifications for road tests, dangerous goods, passports, etc.
  • Providing documents, assistance, and administrative support to Drivers IE. Health & Medical Benefits, passport applications, Driver's Licenses, work permits, etc.
  • Leading Benefits Presentation in weekly New Driver Orientation Classes
  • Issuing property to Drivers and ensuring all relevant personnel information is current and up to date.
  • Processing holiday and vacation pay requests. Following up on outstanding requests which require action by management for approval or decline.
  • Providing drivers and/or finance institutions with employment information as requested
  • Creating letters for Leave of Absences, resignation acceptance and 30 days' notice for Owner-Operators.
  • Will manage the mailbox and mail out procedures and that of the terminals and ensure that all Drivers have a mailbox or alternative method of receiving communication where mailboxes are not available
  • Engage in other projects and responsibilities as necessary and as assigned

    • Required Skills and Experience:

  • 3-4 years of administrative experience in a fast-paced office environment
  • 2 years of experience in a service-related industry
  • Works well in an extremely fast paced environment
  • Excellent customer service skills
  • Excellent oral and written communication skills

    • Why Bison:

    • Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career

    • Dispersed work environments that promote a healthy work-life balance

    • Meaningful and impactful work and projects with an essential service provider

    • Join our engaging Wellness Program & extracurricular sports teams

    About Bison:

    • Celebrating over 50 years in Business

    • Active in giving back through Corporate Social Responsibility and Charitable Giving

    • Committed to environmental sustainability

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