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    Bilingual Account Manager, Ticket Sales - Ottawa, Canada - Senators Sports & Entertainment

    Senators Sports & Entertainment
    Senators Sports & Entertainment Ottawa, Canada

    2 weeks ago

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    Full time
    Description

    JOB SUMMARY

    Account Managers with Senators Sports & Entertainment are outbound account managers responsible for generating revenue through the sale of all ticketing and premium products (suites, season ticket packages and group sales) within the guidelines and standards determined by VP Ticket Sales & Service.

    Reports to: VP Ticket Sales & Service.


    MAIN RESPONSIBILITIES

    • Represent the Ottawa Senators in a professional manner within the Gatineau and surrounding business communities.
    • Responsible for the sale of season ticket packages, premium hospitality, and group/suite outings.
    • Initiate high volume of outbound phone activity, establish working relationships, and drive prospecting through:
      • Local businesses and associations
      • Former season seat and suite clients
      • Current customers (upgrade sales & referrals)
      • Your professional network within the Ottawa-Gatineau community.
    • Record all activity and sales pipeline details in the CRM system
    • Provide fans and customers with outstanding service in a timely and efficient manner.
    • Contribute to the sales team atmosphere in a positive manner by developing mutually beneficial working relationships with all sales team members.
    • Game night responsibilities include client hosting, networking, and attending sales kiosks to direct client inquiries.
    • Participate and contribute to weekly sales team meetings and training sessions.
    • Other duties as assigned by the VP Ticket Sales & Service.

    RÉSUMÉ DU POSTE

    Les gestionnaires de compte chez Senators Sports & Entertainment sont des gestionnaires de comptes de prospection qui ont la responsabilité de générer des revenus par la vente de tous les produits de billetterie et de prestige (loges, forfaits d'abonnement de saison et ventes de groupe) conformément aux lignes directrices et aux normes fixées par le ou la vice-président(e), vente de billets et services.

    Relève du : Vice-président, vente de billets et services.


    PRINCIPALES RESPONSABILITÉS

    • Représenter les Sénateurs d'Ottawa de manière professionnelle au sein du milieu des affaires de Gatineau et des environs.
    • Responsable de la vente de forfaits d'abonnements de saison, des zones d'accueil de prestige et des sorties de groupe/loges.
    • Initier un volume élevé d'activité téléphonique sortante, établir des relations de travail et mener le démarchage auprès des :
      • Entreprises et associations locales
      • Anciens clients abonnés de saison et détenteurs de loges
      • Clients actuels (ventes de surclassement et références)
      • Votre propre réseau professionnel au sein de la communauté d'Ottawa-Gatineau.
    • Enregistrer tous les détails d'activités et de pipeline des ventes dans le système CRM.
    • Offrir aux partisans et aux clients un service exceptionnel en temps opportun et de manière efficace.
    • Contribuer positivement à l'ambiance au sein de l'équipe des ventes en développant des relations de travail mutuellement bénéfiques avec tous les membres de l'équipe des ventes.
    • Les responsabilités les soirs des matchs comprennent notamment l'accueil des clients, le réseautage et une présence aux kiosques de vente pour coordonner les demandes d'information des clients.
    • Participer et contribuer aux réunions hebdomadaires de l'équipe des ventes et aux séances de formation.
    • Autres tâches affectées par le ou la vice-président(e), vente de billets et services.

    Requirements

    QUALIFICATIONS

    • Bilingualism is a requirement (English & French)
    • Minimum two years of experience in an outbound prospecting and lead generation role
    • Proven track record of exceeding revenue targets on an annual basis
    • Ability to cross-functionally train across product line and business units.
    • Experience in leading client diagnostic meetings and delivering client proposals to drive revenue.
    • Driven by results and excelling in a competitive environment while also contributing to a team-based atmosphere.
    • Excellent communication and presentation skills (written and oral)
    • Strong work ethic and a desire to build a career in professional sports
    • Able and willing to work extended hours (nights, weekends, and holidays)
    • Valid driver's license and access to your own transportation
    • Knowledge of Sales Force, MS Office, LinkedIn, and other forms of digital media considered an asset.
    • Knowledge and a contact base within the Ottawa-Gatineau business community is considered an asset.

    COMPÉTENCES

    • Le bilinguisme est requis (français et anglais)
    • Minimum de deux années d'expérience dans un rôle de responsable de la prospection et de la génération de revenus.
    • Antécédents avérés de dépassement des objectifs de revenus sur une base annuelle.
    • Capacité de s'adapter de façon transversale à toute la gamme de produits et d'unités opérationnelles.
    • Expérience pour mener des réunions diagnostiques sur la clientèle et livrer des propositions aux clients pour générer des revenus.
    • Motivé par les résultats et le désir d'exceller dans un milieu compétitif tout en contribuant à une ambiance fondée sur l'esprit d'équipe.
    • Excellentes compétences de communication et de présentation (orales et écrites).
    • Solide éthique de travail et désir de bâtir une carrière dans le domaine du sport professionnel.
    • Capacité et volonté de faire de longues heures de travail (soirs, weekends et jours fériés).
    • Permis de conduire valide et accès à votre propre mode de transport.
    • La connaissance de Sales Force, MS Office, LinkedIn et d'autres formes de médias numériques sera considérée comme un atout.
    • La connaissance et une base de contacts du milieu des affaires d'Ottawa-Gatineau seront considérées comme un atout.

    We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.

    Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at if you require a disability related accommodation in order to participate in the recruitment process.

    SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities.

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