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    Software Developer - Toronto, Canada - Fidelity Investments

    Fidelity Investments
    Fidelity Investments Toronto, Canada

    2 weeks ago

    Default job background
    Full time
    Description

    Description

    Who We Are

    At Fidelity, we've been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we're constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

    Working with us means you'll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You'll have a wide range of opportunities to grow and develop your career in an inclusive environment where you'll feel valued and supported to be your best - both personally and expertly.

    Business Overview

    The CRM support group is part of IS division and provides support for Customer Relationship Management and Marketing applications for Fidelity Investments Canada.

    Reporting to the CRM Support Team Manager, the software developer is responsible for development and support of Customer Relationship Management and Events Management technical solutions for Fidelity Canada. This includes support of existing CRM and Marketing tools, evaluation and development of new solutions based on specific business requirements and rotating on-call support for and Marketo applications.

    The candidate will play a pivotal role in connecting disparate systems to the Salesforce platform, with a core focus on backend solutions including Apex and APIs. While the emphasis is on Salesforce and system integrations, any experience with Marketo, especially concerning smart campaigns, webhooks, and administration, will be considered a strong plus.

    Key Accountabilities

  • Architect, develop, and maintain system integrations with Salesforce using a variety of APIs
  • Write and optimize backend code, primarily in Apex, to extend Salesforce functionalities
  • Develop and configure event management tool (Marketo)
  • Collaborate with stakeholders to ensure integration solutions are scalable and meet business requirements
  • Provide technical support for integrated systems, troubleshooting issues and ensuring smooth data flow
  • Support Marketo-related initiatives, especially concerning smart campaigns, webhooks, and administration
  • Complete required unit-testing, and cooperate with other IS and business teams to ensure timely, efficient, and errors-free implementation
  • Participate in planning and execution of CRM and Events Management tools upgrades and migrations
  • Proactively promote enhancements to departmental processes, technical and business solutions

    • Skills, Knowledge and Experience

    2+ years of experience with Salesforce platform, emphasizing backend solutions (Apex and APIs) as well as system integration

  • Familiarity with data governance and security best practices.
  • Experience developing in Java, experience with Web Services Development
  • Solid experience with the full life cycle of software development
  • Strong leadership skills
  • Detail oriented, with strong analytical skills
  • Customer service oriented
  • Solid written and verbal communication skills; ability to effectively communicate technical concepts to business users
  • Self-starter with strong teamwork culture
  • General understanding of the financial services sector

    • Nice to Have

  • Hands-on experience with Marketo, especially concerning smart campaigns, webhooks, and administration
  • Experience with Salesforce Service Cloud development
  • Experience with Salesforce Financial Cloud development
  • Development experience with REST Web Services
  • Development experience in Mutual Funds industry

    • Education

  • University degree, preferably in Computer Science, or equivalent work experience
  • Salesforce Certification – Salesforce Certified Platform Developer I or II preferred
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