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    Reservations Agent - Calgary, Canada - FAIRMONT

    FAIRMONT
    FAIRMONT background
    Full time
    Description
    Job Description Reservations Agent Reservations Clerks are the start of a great guest experience. Responsibilities include fulfilling group and booking needs with warmth and sincerity to provide guests with a valuable pre-arrival experience. What you will be doing: - Provide professional, friendly, and engaging luxury service. - Handle reservation and group requests accurately and efficiently. - Manage tasks, phone calls, emails, and deadlines effectively. - Update and manage rooming lists and bookings. - Take care of guest requests and ensure follow-up. - Maximize revenue through up-selling. - Follow procedures meticulously. - Ensure an engaging pre-arrival experience for guests. - Process cancellations, run reports, and check reservations. - Build a positive relationship between teams and departments. - Keep guest profiles updated and act on preferences. - Create memorable experiences for guests. Qualifications: - 2 years hotel industry experience. - Must be flexible with shifts. - Strong commitment to guest service. - Excellent organizational and communication skills. - Proficient in Microsoft Office. - Ability to work under pressure. - Fluency in English, second language is a plus. - Previous relevant experience an advantage. - Knowledge of Calgary is beneficial. - Hotel Management degree/diploma is a bonus. Additional Information What is in it for you: - Employee benefit card with discounts worldwide. - Learning programs available. - Opportunities for development and growth. - Engagement in Corporate Social Responsibility activities. Your team and working environment: Visa Requirements: Must be legally eligible to work in Canada. The hotel does not assist with work authorization. Fairmont Palliser promotes diversity among staff. Our commitment to Diversity & Inclusion: We are inclusive and aim to attract diverse talent. Why work for Accor? Discover a brand that suits you and supports your growth and learning, providing purpose to your work. Join Accor to explore endless possibilities and create the future of hospitality. Discover life at Accor. Do what you love, care for the world, challenge the status quo.

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