Manager, Enterprise Applications - Ottawa, Canada - Ottawa Community Housing

Ottawa Community Housing

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

POSITION SCOPE

SUMMARY OF DUTIES AND RESPONSIBILITIES

Enterprise Applications

Manages the effective and efficient operation of areas of responsibility, monitoring and reporting on adherence to targets and performance indicators, and driving continuous improvement
Provides training to Digital Solutions staff and employees, offering support for users, and troubleshooting when issues arise
Provides exceptional client support
Partners with leaders of other disciplines to ensure proposed solutions align with information, technology, infrastructure, business, and security architectures
Proven experience in managing relationships with vendors/consultants, IT teams and internal stakeholders
Supports the preparation of and manages assigned budgets, monitors expenditures, ensures the timely validation and approval of expenses, and ensures costs are controlled
Researches and stays abreast of industry best practices and latest trends and recommends and implements changes accordingly

People Management

Provides leadership and overall management of staff within areas of responsibility, including assigning, monitoring and evaluating work, setting work plans, priorities and expectations, coaching, developing and motivating staff, and ensuring effective service delivery
Identifies, plans for and manages human resources needs for assigned area of responsibility, including hiring, termination, discipline, investigations and grievances
Ensures the timely investigation, response to, and documentation of all workplace incidents
Ensures that own work and the work of all staff aligns with OCH values, interests, plans and objectives
Ensures that own work and the work of all employees is carried out in accordance with applicable health, safety and privacy legislation, policies and procedures, and all other legislation, policies and procedures relevant to area of work

External / Internal Relationships

Manages collaborative and results oriented relationships, acting as a respectful, courteous and professional representative of OCH with all workrelated contacts
Participates in management team meetings, departmental and corporate workgroups, committees and initiatives as identified
Works in collaboration with other staff in a team approach to service delivery

EDUCATION, TRAINING AND EXPERIENCE

Completion of a University degree in computer science, information systems, or a related discipline
Experience working in an ERP or CRM environment both on premise and SaaS based
Experience in a variety of data integration technologies
ETL, flat files, XML, SOAP, web services, APIs etc.
Experience with, or formal training in continuous process improvement methodologies is an asset
Experience managing staff and multidisciplinary teams
Experience managing staff in a unionized environment is an asset

KNOWLEDGE

Strong knowledge of software development methodologies and practices
Must possess general knowledge of relational databases and modern programming languages
Knowledge of ITIL and/or other IT service management frameworks is a plus
Knowledge of best practices related to change management
Knowledge of project management tools and techniques
Knowledge of applicable health and safety legislation, including the rights and responsibilities of workers and supervisors
Must be familiar with all applicable statutory requirements, policies, procedures and guidelines relevant to area of work

SKILLS AND ABILITIES

Excellent project management skills with a demonstrated ability to manage and prioritize tasks effectively
Strong communication and interpersonal skills
Must be clientfocused and an exceptional listener
Highly selfmotivated, directed, and change oriented
Ability to work collaboratively with other departments and stakeholders
Must possess strong conflict management skills
Strong client service skills and ability to build internal/external relationships and influence outcomes to achieve objectives
Presentation and facilitation skills and an ability to deliver information in a clear, concise and relevant manner to various audiences
Demonstrated analytical skills and ability to identify interdependencies
Ability to exercise judgment and discretion in dealing with sensitive/confidential or controversial information
Understanding of the values, vision and mission of Ottawa Community Housing and a commitment to support those objectives

COMPETENCY PROFILE

The core competencies to effectively perform in this position are Delivers Great Service, Builds Strong Work Relationships and Puts Learning to Work.

The leadership competencies to effectively perform in this position are Leads People, Leads Strategy and Leads Results.

It is expected that these behaviours are demonstrated up to and including the specified level for each competency. Click here for the full competency profile.

Delivers Great Service
**Builds Strong Work Rel