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    Reference/Circulation Assistant, Markham - Ontario, Canada - York University

    York University
    York University Ontario, Canada

    2 weeks ago

    Default job background
    Permanent Full time
    Description

    Purpose:

    The Reference/Circulation Assistant role is responsible for providing library users with a broad range of information and assisting with reference inquiry services by in-person, email, telephone and through the library's virtual service.

    The role provides a range of circulation services to library users including the lending of basic digital equipment. The role processes materials for course reserves and performs collection maintenance and support functions for the Markham library.

    Education:

    Experience:

    Two years' experience in providing related front-line public service in a reference environment or in another high-volume area public service area.

    Online database searching experience required. Some academic research experience preferred.

    Skills:

    Knowledge of post-secondary library databases and academic bibliographic searching tools
    Knowledge of an on-line records system required
    Demonstrated ability to maintain accurate records and work with data to compile reports, working accurately with figures
    Demonstrated ability to answer academic subject related inquiries clearly and concisely, specifically in a reference-oriented environment
    Demonstrated ability to collaborate and work in a team, and ability to work independently,
    Ability to work effectively under pressure of changing priorities and high volume and to deal courteously and effectively with people
    Effective interpersonal skills and ability to develop and maintain effective working relationships across relevant areas of the university
    Effective oral and written communication skills, including good presentation skills
    Effective organizational skills including setting priorities, and multi-tasking
    Problem solving skills and good judgement Technical
    Intermediate skill level of Microsoft Office, Word, Excel and Power Point for word processing, spreadsheet use, and preparing presentations
    Knowledge and experience using web applications to create and maintain web pages
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