- Lead, manage and prioritize concurrent projects and initiatives
- You have a passion for technology and a good awareness of systems used in Contact Centers
- Identify and involve key stakeholders in projects, and develop effective working relationships
- Manage project dependencies and maintain project road maps to create alignment across teams
- Build a robust business readiness and change management plan
- Produce high quality presentations with a clear story line
- Prepare and communicate status reports
- Deciding on suitable strategies and objectives
- Building/collaborating with project teams
- Lead project working team members
- Apply change, risk and resource management
- Assume responsibility for the project's people and partners
- Tracking project performance and aim to maximize ROI
- Plan and facilitate discussions, meetings and working sessions
- You are a self-starter with a passion for working in a dynamic, high performance culture.
- You can play the role combining your exceptional collaboration, relationship management, influencing and negotiation skills with your compelling storytelling and an ability to present to executive audiences.
- Leveraging your financial & business acumen you will have the ability to comprehend the business value and speak to leadership in terms they understand.
- Recognized for being clear, concise and influential in all aspects of communications (verbal, written, presentations)
- Able to manage all aspects of high risk/complexity projects over the entire life cycle (initiate, plan, execute, control, close)
- Known for bringing spirit of teamwork and collaboration to everything you do
- Agile learner with the ability to operate at the intersections of big ideas and small details, thinking and doing, boldness and humility, leading and following
- You are comfortable with data management and leverage analytics to drive solution identification decision making
- Minimum of 5 years of experience managing cross-functional IT / systems projects and stakeholder groups
- Demonstrate subject matter expertise when providing updates for senior leaders
- Familiar with Google Suite & Asana
-
Manager Policy and Planning
3 weeks ago
Nova Scotia Health Authority Dartmouth, Canada**Req ID**:162500** · **Company: Nova Scotia Health** · **Location**:Provincial** Zone, **Nova Scotia Hospital** · **Department**:MHA NS Intake Registration & Reporting** · **Type of Employment**:Permanent** **Hourly FT** (**100%** FTE) x **1** position(s)** · **Status: MGMT/NON- ...
-
Manager, Planning Governance
2 days ago
Irving Shipbuilding Dartmouth, Canada**Located at 3099 Barrington Street in Halifax, Nova Scotia, Canada, B3K 5M7, and 35 Micmac Boulevard, Dartmouth, Nova Scotia, Canada, B3A 4Y8, Irving Shipbuilding is proud to be Canada's National Shipbuilder. Over the next 30 years, our shipbuilders will construct 20+ modern pat ...
-
Manager, Financial Planning
2 days ago
Irving Shipbuilding Dartmouth, Canada**MANAGER, FINANCIAL PLANNING & ANALYSIS** · **Located at 3099 Barrington Street in Halifax, Nova Scotia, Canada, B3K 5M7, and 35 Micmac Boulevard, Dartmouth, Nova Scotia, Canada, B3A 4Y8, Irving Shipbuilding is proud to be Canada's National Shipbuilder. Over the next 30 years, o ...
-
Senior Program Manager- Planning
1 week ago
Telus Dartmouth, CanadaDescription · The Planning & Enablement team for Service Excellence in Business Customer Experience (BCX) is the driving force behind our business contact center and advanced technical support teams for both wireline and wireless. As a trusted advisor and Sr. Program Manager, yo ...
-
District Sales Manager
1 week ago
United Rentals, Inc. Dartmouth, Canada**_Great company. Great people. Great opportunities._** · As District Sales Manager at United Rentals, you'll be instrumental in supporting the district reach its business plan through profitable revenue generation. You will do so by providing exceptional customer service and lea ...
-
Conseiller Organisationnel Principal
1 week ago
Intact Dartmouth, CanadaNos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l'avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens ...
-
Planning & Performance Coordinator
2 weeks ago
Halifax Regional Municipality Dartmouth, Canada**Job Posting** · - Reporting to the Manager, Corporate Planning, the Planning and Performance Coordinator will provide high-quality customer service to HRM business units. As an integral member of the Corporate Planning team, the Planning & Performance Coordinator will assist in ...
-
Project Manager
1 week ago
Ultra Electronics Dartmouth, CanadaThe Ultra Project and Programme function is responsible for providing the strategy for the planning and execution of all development and production programmes. The function controls programme costs, manages adherence to technical and schedule performance plans. The function manag ...
-
Acquisitions Project Coordinator
3 weeks ago
Halifax Regional Municipality Dartmouth, Canada**Job Posting**- Reporting to the Manager, Client & Project Management Services the Acquisitions Project Coordinator is responsible to support the delivery of assigned land acquisition projects in accordance with HRM Transaction Policy and Client & Project Management Services Ope ...
-
Accommodations Project Manager
1 week ago
Halifax Regional Municipality Dartmouth, Canada**Job Posting** · - Reporting to the Team Lead, Accommodations & Tenant Services, the Accommodations Project Manager is responsible for planning and managing the delivery of accommodations projects within the Corporate Accommodations Program, in accordance with Corporate Accommod ...
-
Corporate Policy Planning Intern
1 week ago
Halifax Regional Municipality Dartmouth, Canada**Job Posting** · - Come start your career hereAs a part of the Corporate Planning & Performance Team in the Finance & Asset Management Business Unit, the Corporate Planning Policy Intern will provide essential policy, research, and engagement support to the numerous projects tha ...
-
District Human Resources Manager
3 weeks ago
Penske Truck Leasing and Logistics Dartmouth, Canada**Position Summary**: · We are excited to launch a new position, District Human Resources Manager, to support our district field teams and collaborate with leadership to execute and implement human capital strategy. At Penske, we look for dedicated individuals who thrive in a col ...
-
Material Program Manager
3 weeks ago
Ultra Electronics Dartmouth, CanadaUnleash the Power of Multi-Mission Excellence: Safeguarding the Seas for the World's Navies. · Step into a world where cutting-edge technology meets unparalleled expertise. Ultra Maritime pioneers delivering multi-mission solutions that protect and empower the naval forces worldw ...
-
Energy Manager
3 weeks ago
EfficiencyOne Dartmouth, Canada**Energy Manager** · **(Municipal Sector)** · **We transform the way people use energy.** · **About EfficiencyOne** · Our core values are Integrity, Innovation, and Partnership. · EfficiencyOne is a leading efficiency enterprise. We work with a number of outstanding partners to s ...
-
Environmental Planner
2 weeks ago
Halifax Regional Municipality Dartmouth, Canada**Job Posting** · Planning with an environmental and climate lens has never been more important as we advance our response to the climate crisis and implement HalifACT, the municipality's ambitious new climate plan, and work to build complete and resilient communities. Reporting ...
-
Energy Manager, Cfb
2 weeks ago
EfficiencyOne Dartmouth, Canada**We transform the way people use energy.**About EfficiencyOne** · Our core values are Integrity, Innovation, and Partnership. · EfficiencyOne is a leading efficiency enterprise. We work with a number of outstanding partners to supply cost-effective energy efficiency and carbon m ...
-
Community Planner
2 weeks ago
Halifax Regional Municipality Dartmouth, Canada**Job Posting** · - Strategic Planning & Design has Community Planner positions with different focus areas. Reporting to the Parkland Planning Coordinator, the division is seeking a Community Planner to join a multi-disciplinary team and provide advanced-level professional servic ...
-
Project Management Office
2 weeks ago
Halifax Harbour Bridges Dartmouth, Canada**Primary Responsibilities** · - Assist the PMO Engineer and HHB Project Lead with project management, administrative oversight for overall project planning and performance including cost, schedule, safety and quality · - Assist with the Management of the Central Document Reposit ...
-
Active Transportation Planner
1 week ago
Halifax Regional Municipality Dartmouth, Canada**Job Posting** · - The Active Transportation Planner reports to the Program Manager, Active Transportation and leads the implementation of projects that make it safer and more comfortable for people to walk and bicycle. The Active Transportation Planner implements recommended ac ...
-
Energy Manager
3 weeks ago
EfficiencyOne Dartmouth, Canada**We transform the way people use energy.** · **About EfficiencyOne** · Our core values are Integrity, Innovation, and Partnership. · EfficiencyOne is a leading efficiency enterprise. We work with a number of outstanding partners to supply cost-effective energy efficiency and car ...
Senior Program Manager- Planning - Dartmouth, Canada - TELUS
Description
Description
The Planning & Enablement team for Service Excellence in Business Customer Experience (BCX) is the driving force behind our business contact center and advanced technical support teams for both wireline and wireless. As a trusted advisor and Sr. Program Manager, you will play a pivotal role in executing our key programs and initiatives that propel our business unit to new heights of success. With your expertise and guidance, we will revolutionize the way we deliver exceptional customer experiences and exceed expectations. Get ready to embark on an exhilarating journey where innovation, collaboration, and excellence are the cornerstones of our success
Here's the impact you'll make and what we'll accomplish together
This Sr. Program Manager role is a key, strategic position that will contribute to the execution of TELUS business strategy. The successful candidate will have responsibilities for managing the implementation of enterprise level projects in a multi-faceted, challenging, complex, multi-disciplined environment. The Program Manager is highly visible in maintaining control of their project with exceptional leadership ability in resolving conflicting priorities, resource issues, dependencies, risk management, contingency planning and scope change requirements. The primary objective is to ensure that all projects effectively deliver the desired outcomes for our organization, while also ensuring that our operations teams are fully prepared and equipped to seamlessly transition during deployments. This entails focusing on robust business readiness and change management practices to facilitate smooth project implementation and operational readiness. A key component of the role is communication to Director and VP level stakeholders and management of risks related to delays and conflicting priorities/system deployments.
Your mandate is to construct, own, and execute our complex and commercial service assurance transformation. This involves managing robust strategies to optimize our process across all support streams.
We are seeking a highly adaptable individual who boldly champions collaboration, execution, and thrives on collective success. If you excel in a fast-paced, growth-oriented environment and have a knack for solutioning with result-oriented plans, you are the missing piece to our puzzle.
What you'll do
Qualifications
