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    Area Manager - Halifax, NS, Canada - General Motors

    General Motors
    General Motors Halifax, NS, Canada

    3 weeks ago

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    Description
    District Manager Aftersales - Atlantic Region, Halifax page is loaded District Manager Aftersales - Atlantic Region, Halifax
    Apply remote type Remote locations Remote - Nova Scotia time type Full time posted on Posted 3 Days Ago job requisition id JR Job Description
    This role is categorized as remote.

    The District Manager Aftersales (DMA) - Eastern Region (Halifax) primary responsibility is Service and Parts Sales Growth with an emphasis on Dealer process improvement.

    This position serves as a key liaison between GM, our Dealer Network, and our customers.

    The Manager Aftersales - Eastern Region will lead the Dealer to continuously improve the Customer Experience and establish robust Customer Retention processes to improve both Dealer and GMCC Customer Care and Aftersales profitability/sales.

    The District Manager Aftersales - Eastern Region will hold their Dealers accountable to implement action plans and work with their Dealers and key managers to generate ideas to grow fixed throughput, improve both Dealer's fixed operation business processes and Dealer parts purchase loyalty.

    Work with Dealers to grow their Parts Purchases from GMCC using reports/analysis and parts purchasing/booking programs
    Implement marketing plans with Dealers to increase customer pay business

    Ensure Dealers are providing a positive sales experience for customers in the service lane leveraging GM software (Online Service Scheduling/eVHC)/process in an effort to grow part sales.

    Robust utilization of online service scheduling appointment booking
    Implementation of "high impact" action plans to build positive customer experiences using customer satisfaction reports/verbatims
    Host and present at District Business/Performance Meetings
    Create a retail environment within Service facilities.
    Complete periodic analysis of dealership fixed operations including financial performance. Assess dealer training needs and facilitate process and product training as well as education of fixed operations reports/analysis.
    Customer Satisfaction/Retail Performance Standards
    Liaison with Customer Care Ambassadors as the need arises to manage customer issues related to Customer Pay.

    As part of Develop and execute a business plan to achieve district Customer Pay objective with priority placed on GM Parts year-over-year growth.

    Execute business plan to achieve district net parts sale's objective with key focus on, 'around the wheel' and wholesale strategy where applicable, including, collision and power-train products
    Assist Parts Managers with Retail Inventory Management compliance process, service center contacts and parts issues.
    Counsel Dealers with Inventory Management Practice and Customer Special Order processes
    Valid drivers license
    ~Sales/Related Field/Dealership Operations.

    Strong interpersonal and relationship building skills
    Ability manage time and work remotely with minimal supervision while meeting objectives
    Computer skills required, Microsoft office suite.
    Bilingual skills are good to have but not mandatory

    Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs.

    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging.

    We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.

    Accommodation is available for applicants with disabilities. General Motors of Canada values diversity and is an equal opportunity employer.
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