Jobs
>
Calgary

    Technical Support Specialist - Calgary, AB, Canada - Forge Performance Group

    Forge Performance Group
    Forge Performance Group Calgary, AB, Canada

    1 week ago

    Default job background
    Description
    Forge Performance Group is a Recruitment & Talent Management solutions team located in Calgary, AB. Blackline Safety.

    Blackline Safety's Technical support team is growing and needs a strong Technical Support Analyst to support our team based out of Calgary, Alberta.

    Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products.

    Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet.

    Blackline's products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas.

    Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB.

    Blackline Safety is a publicly traded company (TSX:
    BLN)

    By 'Going the extra mile' you support your team to produce high-quality results to ensure our customers are safe.

    You demonstrate leadership with your positive attitude and desire to contribute to Blackline Safety's success in every detail of your day.


    Provide technical support to Blackline's customers and to internal teams for our cloud-based proprietary solution.


    • You will troubleshoot a wide variety of complex hardware, software, and firmware issues in a 24/7 business operation
    • Conduct analysis of our device data using our analytics tools to identify the correct path for troubleshooting
    • Investigate network and connectivity issues
    • Isolate potential hardware failures and software issues for our wirelessly connected safety products
    • Resolve all customer concerns via e-mail, phone, and chat to meet technical support service levels
    • Recognize technical problems and trends and collaborate with internal support teams to determine escalation and resolution
    • Assist our internal teams by providing technical information about our products
    • Ensure the privacy of customer data through various validation and verification methods
    • You have a minimum of 2 years of experience in a technical support capacity
    • Experience with a case management system and technical escalation protocols
    • Knowledge of PowerBI or other analytics tools for analysis and trouble shooting
    • Proven track record supporting multiple technologies on various platforms
    • A professional that is committed to supporting safety and understands the impact your role has in protecting our customers.

    Considered an Asset :

    Languages:
    As a global technical support team, 2nd and multiple language skills are highly desirable


    • English (Mandatory); One Bilingual French hire is needed
    • Spanish, French (Highly Desirable)
    • All other 2nd languages (Desirable)

    Full training will be provided and will take place Monday-Friday in 8-hour shifts during the hours of 6 a.m.

    – When training is complete, shifts will be scheduled during the evenings, weekends, or night shifts and will be adjusted as call volumes grow.

    Open to Remote for English/French Bilingual outside of Calgary, Alberta

    Blackline Safety is a technology leader driving innovation in the industrial workforce through IoT (Internet of Things).

    With connected safety devices and predictive analytics, Blackline enables companies to drive towards zero safety incidents and improved operational performance.

    Blackline provides wearable devices, personal and area gas monitoring, cloud-connected software and data analytics to meet demanding safety challenges and enhance overall productivity for organizations with coverage in more than 100 countries.

    Armed with cellular and satellite connectivity, Blackline provide a lifeline to tens of thousands of people, having reported over 185 billion data-points and initiated over five million emergency alerts.

    com and connect with us on Facebook, Twitter, LinkedIn and Instagram.
    Blackline Safety is powered by the diversity of our talented employees.

    We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, sexual orientation.

    Come join our inclusive team and start collaborating with us on exciting projects
    #
  • TARA Energy Services

    IT Support Specialist

    2 weeks ago

    TARA Energy Services Calgary, Canada

    REPORTS TO: DIRECTOR IT · SUMMARY: · The Information Technology Support Specialist provides technical support to our team members on a variety of challenges relating to hardware, software and peripherals. This includes printers, mobile devices, MFPs and video conferencing equipme ...

  • The Brenda Strafford Foundation

    IT Support Specialist

    2 weeks ago

    The Brenda Strafford Foundation Calgary, Canada Full time

    **Who we are** · The Brenda Strafford Foundation (BSF) is dedicated to our mission to optimize well-being and enrich people's lives through a comprehensive and diverse range of services including: Aging Care & Senior Living; Community Supports; International Healthcare; and Resea ...

  • beBee Professionals

    Support Specialist

    4 weeks ago

    beBee Professionals Calgary, Canada Customer Support Representatives Freelance

    Job Title: Support Specialist · Location: Calgary, AB · Company: beBee Professionals · Job Description: · We are looking for a Support Specialist to join our team in Calgary, AB. The Support Specialist will be responsible for providing technical assistance to our customers and in ...

  • ATB Financial

    Support Specialist

    15 hours ago

    ATB Financial Calgary, Canada

    **OUR BOTTOM LINE IS DIFFERENT.** · There's something special about working at ATB, and it's been recognized on every top employer list that matters. Maybe it's our exceptional culture where your total wellness is supported through market-leading benefits and you're free to bring ...

  • AirSprint Private Aviation

    Technology Support Specialist

    1 week ago

    AirSprint Private Aviation Calgary, Canada

    **Reporting to**: IT & Security Operations Manager · **Location**: Calgary, Alberta · **Schedule**: Monday - Friday, 40 hours/week · **Starting Salary**: $55,000 per annum · **The big picture**: · Have your career take off with us AirSprint is growing and we're looking for a pass ...

  • Xplore Inc.

    Technical Support Specialist

    1 week ago

    Xplore Inc. Calgary, Canada

    **Position Overview**: * · Are you a new grad from a technical program? An experienced job seeker looking for a new and exciting opportunity? Or someone with a passion for technology and experience in troubleshooting? Then join Xplore's growing team of Technical Support Specialis ...

  • Helcim

    Merchant Support Specialist

    2 weeks ago

    Helcim Calgary, Canada

    Are you passionate about providing customer support? Do you find satisfaction in solving problems and building relationships? Are you well-versed in the intricacies of the software and technology? If so, we have an exciting opportunity for you to become a valued member of our bri ...

  • CBI Health

    Direct Support Specialist

    2 weeks ago

    CBI Health Calgary, Canada

    **Community Rehabilitation Worker -** · Applewood - Monday to Friday - 9:00am to 3:00pm · Are you interested in making a difference in a client's everyday life by caring for them with compassion, dignity and respect? CBI Health Group has a great opportunity for you We are seeking ...

  • Bitwide

    Client Support Specialist

    2 weeks ago

    Bitwide Calgary, Canada

    **About BitWide** · BitWide is hiring because we are growing Therefore, we need to grow our client support team. BitWide has a collection fun and eccentric team members. We also provide flexible work schedule arrangement · **What we do**: · **What you will be doing**: · - Connect ...

  • beBee Professionals

    Network Support Specialist

    4 weeks ago

    beBee Professionals Calgary, Canada Network Support Services Freelance

    Network Support Specialist · beBee Professionals is looking for a Network Support Specialist to join our team in Calgary. The successful candidate will be responsible for providing technical support and maintenance of our network infrastructure. · The ideal candidate should have ...

  • beBee Professionals

    Network Support Specialist

    4 weeks ago

    beBee Professionals Calgary, Canada Network Support Services Freelance

    Job Offer: Network Support Specialist · beBee Professionals is looking for a Network Support Specialist to join our team in Calgary. · The successful candidate will be responsible for providing technical support and maintenance of the company's network infrastructure. This includ ...

  • Benevity

    Technical Support Specialist

    4 days ago

    Benevity Calgary, Canada

    **Meet Benevity**: · Benevity's award-winning corporate purpose software empowers companies and their people to take social action on the issues and causes they care about. Through giving, volunteering, grantmaking and positive actions, we help 650+ clients (and counting) build b ...

  • beBee Professionals

    Technical Support Specialist

    4 weeks ago

    beBee Professionals Calgary, Canada Customer Support Representatives Freelance

    BeBee Professionals is looking for a Technical Support Specialist to join our team in Calgary. · The successful candidate will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and providing technical advice and guida ...

  • Aon Corporation

    Broking Support Specialist

    15 hours ago

    Aon Corporation Calgary, Canada

    Posting Description: · **Broking Support Specialist** · Are you looking for a new opportunity that will allow you to both leverage your existing customer service skills while also learning the ins and outs of the insurance industry? Do you enjoy supporting your team and bringing ...

  • CTR Refrigeration

    Customer Support Specialist

    1 week ago

    CTR Refrigeration Calgary, Canada

    **Responsibilities**: · - Provide timely and concise communication/assistance with Customers in **High Caliber Retail store **about our company, products and services · - Provide Excellent customer service to both internal and external customers · - A/R Receipt Batch Entry (enter ...

  • World of Spas

    Customer Support Specialist

    3 days ago

    World of Spas Calgary, Canada

    We are seeking an energetic, dynamic and collaborative person to join our team. As part of our World of Spas family, you will be an intricate and flexible support person to many facets of our company. Primarily, you will be part of our customer support team, which involves servic ...

  • Field Law

    Litigation Support Specialist

    5 days ago

    Field Law Calgary, Canada

    Location: · - Calgary · - Closing Date: · - Practice Area: · Our Calgary office has an immediate opening for an Intermediate/Senior Litigation Support member to join the Litigation Support Team and related Practice Groups. Reporting directly to the Litigation Support Team Lead, t ...

  • Royal Bank of Canada

    Bilingual Customer Support Specialist

    3 weeks ago

    Royal Bank of Canada Calgary, Canada

    **Come Work with Us** · At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. · Whether you're helping clients find new opportunities, developing new tech ...

  • Finning International Inc.

    Sitech Technology Support Specialist

    1 week ago

    Finning International Inc. Calgary, Canada

    Company: · Finning Canada · Worker Type: · Permanent · Position Overview: · Reporting to the Customer Support & Training Manager, the primary function of Technology Support Specialist is to provide training and ongoing technical support to end-users and customers, as well as ment ...

  • CBI Health

    Community Direct Support Specialist

    2 weeks ago

    CBI Health Calgary, Canada

    **Part Time Community Direct Support Specialist (Calgary - NE) (Dinka Speaking)** · Schedule: · Saturday: 9:00am to 3:00pm · Are you interested in making a difference in a client's everyday life by caring for them with compassion, dignity and respect? CBI Health Group has a great ...