Fredrick Nnabuko

An enterprise/functional expert, requiring broad managerial and deep specialized knowledge at the enterprise, business, regulatory and industry levels. Passionate, value-driven product manager with experience leading cross-functional teams to plan, build, launch and manage world-class SaaS innovations. Blend technology skills with extensive Agile/Scrum experience, a marketing orientation and analytical abilities to evolve product strategy. Prioritize and manage multiple projects within specifications and budget restrictions. Own the product lifecycle from initial concept to delivery.

PROFESSIONAL EXPERIENCE Product Manager

TD Canada Trust Mar 2020 till Date

• Completed development and global market launch of cutting-edge SaaS solution for payment activity, accelerating average transaction-processing time from 24 hours to less than one minute.

• Accountable for a major functional area with mass or niche product/segment suite and high levels of complexity

Managed the launch of commercial banking front-end solution (from concept to launch) enabling real-time monitoring of online customer transactions. Top-selling product has generated $8M+ since its 2020 launch

Designed and oversaw the end to end management of assigned products, services and programs

Support senior management as a subject matter expert and source for innovation via customer insights and creating a ‘better bank’ experience for customers and employees.

Constantly adhere to enterprise frameworks / methodologies for activities in business areas.

Responsible for delivering financial results for the product / suite.

Accountable for building and delivering business cases to achieve strategic business results (e.g. client acquisition, retention, customer experience,

engagement, market share)

Conduct ongoing industry analysis and keep current on emerging trends

Lead and facilitate problem-solving sessions and provided thoughtful

leadership

Managed team development and positive relationships with internal and

external partners

Participate fully as a member of the team; support a positive work

environment

Product Manager (Contract)

HSBC Sep 2018-Mar 2020

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Oversaw and drove all stages of product creation including requirements gathering, project management, change management, training

development for end users and support teams

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Scrum Master

Ecobank (PAN African Bank)

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Dec 2016- Feb 2018

Ensured quality and relevance of proprietary, business-critical applications, leveraging software to deliver on business needs while

staying current and ahead of technological trends

Constantly engaged with product users to receive feedback; evaluated and identified opportunities for improvement of the application, translated them into product requirements and ensured alignment with product

vision

Managed the product backlog and prioritized based on feedback from the

product steering committee and technology leadership

Worked alongside development team led to appropriately managed day to day aspects of sprint ceremonies including backlog grooming, sprint

planning, sprint review, retrospective and daily stand ups

Collaborated with business stakeholders, product managers, product owners and engineers to drive strategic initiatives through planning,

development and ultimately to an on-time delivery

Facilitated team breakout sessions during Big Room Planning (or PI planning) leading to identification of a quarterly plan, OKRs, scope vs

capacity levels, dependencies, and risks

Facilitated and guided team members to get the most value out of the team events or ceremonies (e.g., Backlog Refinement, Sprint Planning, Daily

Scrum, Sprint Review etc.)

Coordinate and manage dependencies across multiple scrum teams within or across multiple product verticals (programs) deliverables to track the

completion of large program initiatives and drives SCRUM of SCRUMS

Managed product roadmap, team backlog and adopting value prioritization

techniques using agile tools

Built high performing teams through creating an environment where the focus is on improving team dynamics, team cohesion, increased

collaboration, continuous flow of work, and relentless improvement

Identified, removed, and prevented impediments, technical/non-technical

roadblocks, and distractions to improve team focus and capacity

Facilitated discussions and effectively engage in conflict resolution

Captured and reported program or initiative progress to executive

management

Branch Manager

Ecobank Ecobank (PAN African Bank)

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• Deputized for Branch Manager

Mar 2015– Dec 2016

provided mentorship and support amongst the sales team to achieve business objectives and helped personal and small business customers

achieved their dreams.

Processed branch administrative duties and complex transactions related to investments and credit compliance based on banking solutions, processes

and procedures expertise.

Liaised with other business partners to serve customers in a way that suits

their financial needs

Relationship Manager (Personal & Commercial) Banking

Ecobank Ecobank (PAN African Bank) Nov 2012– Mar 2015

Assisted commercial and retail clients in daily opening or closing accounts and provide access to electronic banking services, telephone banking and

online banking services

Cross-sold related financial products such as investment, loan and deposit

products and services to commercial and retail clients

Helped commercial and retail clients to resolve account issues, placed

special account instructions and handled stop payments.

Accounts Relationship Officer (Business Account Manager)

Oceanic Bank Oct 2008 – Nov 2012

Strengthened customer relationship management in the branch by providing

financial advisory services to customers.

Achieved growth in customer base from zero to over 300 using direct selling

techniques via cold calls, out-bound marketing calls.

CERTIFICATIONS

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Leadership course in Customer Service and Sales 2016 Ecobank Transnational Incorporated

Foundations of Business Strategy, 2015 Lagos School of Business Lagos, Nigeria.

Customer Success Management Certification 2012 Oceanic Bank

EDUCATION
• Higher National Diploma in Business Administration

Moshood Abiola Polytechnic

2007
● National Diploma in Business Studies

Moshood Abiola Polytechnic
2004
Above diplomas HND and OND evaluated by WES as 3 years Diploma and 1 year postgraduate