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    Customer Service Consultant - Etobicoke, ON, Canada - Greenshield Holdings

    Greenshield Holdings
    Greenshield Holdings Etobicoke, ON, Canada

    3 weeks ago

    Default job background
    Full time
    Description
    When it comes to health, we're always looking for ways to push for better.

    So, he introduced North America's first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

    We're the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.

    We're noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

    Our mission is to create better health for all Canadians, and we know that starts with our employees.

    As a part of Greenshield group of companies, Greenshield Administration provides innovative health benefit solutions for the small-mid size companies in Canada.

    Recognized as the leading alternative to the traditional insurance companies, in a market where small and mid-sized employers have been largely underserved Greenshield Administration sets itself apart from the competition, by using technology, creative product development and a stellar customer experience to solve problems for employers.

    The Customer Service Representative is an entry level position that works in a high performance, customer focused team environment and is responsible for several customer-oriented tasks.

    The Customer Care Representative will assist clients in resolving claims, coverage and portal inquiries while providing prompt, professional, courteous, and accurate responses.

    As the first point of customer contact for inquiries and service delivery they are to provide excellent customer service in both verbal and written interactions.

    The Customer Care Representative will utilize company technology to search and track all transactions, and possess excellent customer service skills, a pleasant and professional phone manner, be a strong team player, pay attention to detail and maintain integrity in all dealings.

    Respond for inbound phone and email inquiries from Plan Members, Administrators and Advisors
    Obtain and evaluate all relevant information to handle inquiries and complaints
    Keep records of customer interactions and transactions accurately (phone logs)
    Record details of inquiries, comments, and complaints
    Request and review additional requirements by calling the clients or service providers where applicable
    Work with co-workers when necessary to resolve customer complaints
    2-3 years of experience in customer service or in a related role
    Insurance industry knowledge with Health & Dental claims/groups is an asset
    Knowledge of software applications/systems to be able to communicate effectively
    Other certifications are an asset
    For French Bilingual, written, and oral communication skills is required
    #Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. Take a minute to get to know us better by clicking here to watch our short video.
    Proficiency in English is required for this position.

    As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language.

    By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

    GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all.

    We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process.



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