Front Desk Agent - Edmonton, Canada - Home2 Suites by Hilton Edmonton South
Description
Job Responsibilities
As a member of the Front Office Team, you are required to provide Guests with exceptional customer service starting from check-in through check-out.
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including checkin/out, and complete audit procedures, as required
- Ensure that the Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use upselling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
Requirements:
Guest Service Agents are always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Previous experience in a customerfocused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multitask while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
Job Types:
Part time / Casual
Experience:
- Hotel Front desk: Preferred
Job Types:
Full-time, Permanent
Pay:
$16.00-$17.00 per hour
Benefits:
- Onsite parking
Schedule:
- 8 hour shift
Supplemental pay types:
- Overtime pay
Work Location:
In person
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