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    Client Support - Moncton, Canada - CGI

    CGI
    CGI Moncton, Canada

    2 weeks ago

    CGI background
    Full time
    Description

    Position Description:

    Are you passionate about providing exceptional customer service? Motivated by helping others?

    If you have a high attention to detail, are happy to provide a hospitable customer experience by phone and email and show patience and professionalism; we would be interested in talking to you

    Our ideal candidate is providing a premium customer experience, supporting end-users seeking assistance and password resets as well as coordinating with team members to resolve issues in a timely and efficient manner. Contact types include fax, mail, email, and inbound/outbound calls.

    Your future duties and responsibilities:

    Role and Responsibilities

    • First point of contact for customers seeking assistance and/or password resets

    • Working with multiple internet-based applications

    • Create and assign tickets in our help-desk tool

    • Escalate unresolved issues to the appropriate team members

    • Work as a team to adhere to and improve internal processes

    • Participate in meetings and career progression

    • Various duties, projects and responsibilities assigned relating to the role

    • Able to work a variety of shifts during operating hours (Monday to Friday 8am – 12am AST)

    Required qualifications to be successful in this role:


    • Excellent customer service skills

    • Excellent communication skills (written, verbal and interpersonal)

    • Strong team orientation with a high level of enthusiasm

    • Self-motivated with a good sense of responsibilities

    • Able to multitask and work confidently with minimal supervision

    • Minimum of 2+ years customer service experience

    • Experience in a contact center or help desk environment troubleshooting or providing support is considered an asset

    • Experience working independently and autonomously in a virtual/remote environment is considered an asset

    Required Qualifications to be Successful in this role

    • Must be fluently bilingual (English & French)

    • You like helping people – this is non-negotiable

    • Aptitude for troubleshooting and providing support

    • Computer multitasking; ability to work with multiple internet applications

    • Proficient in use of MS Office (ie.MS Word, Excel)

    Home Office / Hybrid Work Requirements

    • CGI has a hybrid work environment, where members work from home some days and from the office other days.

    • Home office must include a private work area that's secure, quiet and distraction free and have reliable internet.

    • Equipment required for the role will be provided (i.e.. Laptop, monitor and headset).

    Education

    • Community college diploma and/or equivalent relevant work experience

    #LI-NB5

    Skills:

  • Customer Service & Support
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