- Deliver the highest quality of customer service to our internal and external customers to exceed their expectations and create a positive experience.
- Provide recommendations on ways to improve internal workflows.
- Build and enhance loyalty by reducing middle office and advisor effort in their interactions with Fidelity Clearing Canada.
- Perform product troubleshooting in a multi-channel environment (phone, email etc.) to solve escalated customer issues, and to help raise the bar of our front- line support team.
- Working towards a university degree in finance, commerce, business, or economics
- Strong communication skills, both written and verbal
- Excellent interpersonal skills, including strong problem-solving abilities
- Ability to demonstrate self-motivation to be proactive
- Proven success in establishing exceptional client service
- Ability to manage projects, juggle multiple priorities and manage deadlines
- Proficient in Microsoft Office, especially Excel and PowerPoint
- Prior knowledge on Salesforce will be considered an asset
- You must be currently enrolled in a registered co-op program to be considered for this position
- You must also be available on a full-time basis for the duration of the co-op term
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Student, FCC Service Delivery and Support - Toronto, Canada - Fidelity Investments
Description
Description
At Fidelity, we've been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we're constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.
Working with us means you'll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You'll have a wide range of opportunities to grow and develop your career in an inclusive environment where you'll feel valued and supported to be your best - both personally and professionally.
What we provide:
Fidelity offers you the chance to build a career, develop professionally and explore different career paths throughout the company. Students are placed into an area of interest and will be provided with a mentor to support them throughout their journey. We offer our students an extensive training program to help enhance skills in communication, public speaking, networking, business etiquette and emotional intelligence. Fidelity proudly supports various non-profit organizations and provides students with the opportunity to volunteer to make a difference in their community. You've worked hard to prepare yourself for a great career. No matter what your graduate degree is in, there is an opportunity for you at Fidelity.
You'll be placed in a division of Fidelity that handles the clearing and custody of client assets, named Fidelity Clearing Canada (FCC). Fidelity Clearing Canada, founded in Toronto in 2009, provides Canadian registered brokerage firms and portfolio managers with trade execution, clearing, custody and back-office support. This part of Fidelity works with our clients (Introducing Brokers and Portfolio Managers) who hold various types of assets. FCC is a fast-growing division of Fidelity, and the future is very bright as we look to be the #1 clearing and custody broker of choice in Canada.
How you'll make an impact:
As a student in FCC, Service Delivery & Support you will have the opportunity to:
What we're looking for:
Current work authorization for Canada is required for all openings.
We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada's Top 100 employers for the last five years.
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