Customer Service Call Centre Agent - Winnipeg, Canada - Parian Logistics

Parian Logistics
Parian Logistics
Verified Company
Winnipeg, Canada

4 weeks ago

Sophia Lee

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Sophia Lee

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Description

We're seeking an enthusiastic individual to join the Ricki's/cleo/Bootlegger Home Office team as a Customer Service Agent for our online and store business; based out of the Winnipeg Home Office.

This position reports to the Customer Service Manager.
This position is a full-time position at 37.5 hours/week with benefits.

  • Documents all customer service related interactions based on established protocols and manages a detailed issue log.
  • Effectively articulates technical information to a variety of customers.
  • Communicates with Store Teams relating to resolving postsale issues for customer.
  • Communicates with the Distribution Centre and Companies to resolve processing, delivery or payment issues for customer.
  • Maintains and updates the CRM database with requests from customers that come through online customer service avenues.
  • Requires excellent customer service skills with a demonstrated customerfocused, servicefirst attitude
  • Strong attention to detail, administrative, time management, and organizational skills
  • Must be highly experienced navigating the Internet
  • Passion for online retailing web savvy, experienced in navigating on line sales
  • Must be flexible in scheduling; the ability to work various shifts/schedules including nights, weekends and holidays
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