Customer Service Support Part Time - Winnipeg, Canada - Parian Logistics
Description
We're seeking an enthusiastic individual to join the Ricki's/cleo/Bootlegger Home Office team as a Customer Service Agent for our online and store business; based out of the Winnipeg Home Office.
This position reports to the Customer Service Manager.This position is a Part-Time position.
Position Overview:
The Associate will be responsible for duties that include:
- Documents all customer service related interactions based on established protocols and manages a detailed issue log.
- Effectively articulates technical information to a variety of customers.
- Communicates with Store Teams relating to resolving postsale issues for customer.
- Communicates with the Distribution Centre and Companies to resolve processing, delivery or payment issues for customer.
- Maintains and updates the CRM database with requests from customers that come through online customer service avenues.
- Requires excellent customer service skills with a demonstrated customerfocused, servicefirst attitude
- Strong attention to detail, administrative, time management, and organizational skills
- Must be highly experienced navigating the Internet
- Passion for online retailing web savvy, experienced in navigating on line sales
- Must be flexible in scheduling; the ability to work various shifts/schedules including nights, weekends and holidays
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