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    Director - Toronto, Canada - Scotiabank

    Scotiabank
    Scotiabank Toronto, Canada

    3 weeks ago

    Scotiabank background
    Description

    The Director, Merchant Acquiring Operations leads operational governance and advisory for Merchant Acquiring in Operations – International Banking ensuring oversight of provider relationships, regional project pipeline, operational SLA and KPIs adherence in alignment with business strategies and support for the delivery of any new business initiatives and plans to be executed / delivered in compliance with governing regulations including card association networks, internal policies, and procedures.

    Is this role right for you? In this role you will:

    Lead the operational governance, advisory and support for the Merchant Acquiring business across all Scotiabank International footprint and related specialized projects supporting the business.
  • Own and manage regional operational SLAs and KPIs related to Merchant Acquiring to ensure adherence from 3rd party providers and related internal areas.
  • Support regional escalations and high priority incidents related to Merchant Acquiring until resolution.
  • Partner with Vendor Management to support the E2E relationship with key providers and deliver on regional action plans, processes, and functionalities enhancements.
  • Provide an advisory role for new initiatives and projects to review, analyze, and recommend new functionalities or enhancements to the current capabilities for Merchant Acquiring
  • Provide change management support for any new enhancement or projects to assess change impact, readiness, and key stakeholders.
  • Support communications and training efforts by providing input, documenting requirements and supporting the design and delivery of training programs as required.

    • Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

    Minimum 5+ years' experience in merchant acquiring services space or with card association networks; preferably working with leading global payments providers such as Fiserv, TSYS, Visa, Mastercard, Amex
  • Degree / post graduate degree, preferably in business or engineering/technology.
  • Expert understanding of merchant acquiring functionalities, products/programs/services, processes, 3rd party vendors, policies, regulatory requirements, and internal compliance requirements; financial services industry including industry trends and practices, issues, competitor practice.
  • Experience successfully leading the delivery of complex technology programs across an ecosystem. Experience deliverying programs across multiple geographics is a strong asset.
  • Experience leading global / regional teams.
  • Proven ability to influence decision-making at all levels within an organization and influence non-directs through data and a vision in a variety of contexts.
  • Deep payment product and technical knowledge, with the ability to break down the work involved into feasible solutions with strong understanding on the impact of those solutions on business and product teams.
  • Demonstrated consumer-centric mindset as well as executive communication skills.
  • Bilingualism in Spanish is highly desirable but not required

    • What's in it for you?

    Continuous learning and advancement via workshops with external providers, courses, and conferences.
  • A culture that promotes teamwork and cross-functional collaboration to achieve business goals.
  • Inclusive workplace that values diversity of thought, background, and experience
  • Lead strategic projects with a significant impact on business line growth.
  • Opportunity to work and collaborate with teams and partners across different geographies, enriching professional experience and understanding of global payment markets.
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