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    Director, Front Store Operations - Toronto, Canada - Loblaw Companies

    Loblaw Companies
    Loblaw Companies Toronto, Canada

    6 days ago

    Loblaw Companies background
    Temps plein
    Description

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    Venez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et l'établissement de liens sont valorisés - alors que nous façonnons l'avenir du commerce de détail au Canada, ensemble. Notre position unique en tant que l'un des plus grands employeurs du pays, celle associée à notre engagement à avoir un impact positif sur la vie de tous les Canadiens, viens offrir à nos collègues une gamme d'opportunités et d'expériences pour aider les Canadiens à Vivre Bien, Vivre Pleinement.

    Chez Les Compagnies Loblaw Limitée, nous réussissons grâce à la collaboration, à l'engagement et nous plaçons la barre haute pour nous-mêmes et ceux qui nous entourent. Que vous débutiez votre carrière, que vous réintégriez le marché du travail ou que vous recherchiez un nouvel emploi, votre place est avec nous.

    Job Description

    This role reports to the Senior Director, Front Store Operations & Systems. The Director, Front Store Operations & Communications is responsible for coordinating and managing core initiatives and workload planning from an operational perspective. The role supports Stores and Field Resources as a liaison between the relevant Central Office departments for all Front Store initiatives and communications.

  • Leads the Front Store Operations, Store Scheduling/Workload Planning, and Store Communications Teams
  • Takes a leadership role in the research, recommendations, implementation, and sustainment of store level opportunities for continuous improvement to optimize in-store processes and enhancements to store systems to improve performance, efficiencies, productivity, and reduce operating costs.
  • Manages the development and maintenance of the front store operating standards and certification program to ensure standards are current, relevant, and consistently applied across all stores nationally.
  • Provides and recommends solutions for driving efficiencies, cost savings, and overall financial performance.
  • Manages the Weekly Store Activity Guide and content for Field Resources on the National Operations intranet site, Quarterly Meetings (VP and Peers), and National Meetings.
  • Responsible for providing input and presenting on the bi-weekly Operations Web Meeting from an operational perspective and where necessary provide additional operational content for various communications / video productions.
  • Manages the weekly workload planning from a practical operational perspective understanding all Central Office departmental needs and addressing potential conflicts and priorities at weekly meetings.
  • Reviews and validates applicable communications and programs from relevant Central Office departments to assist Store Management and Field Resources on smooth in-store execution of programs. Develops communications and tools as required.
  • Supports execution strategy for all Seasonal and Marketing programs and manages the post mortem store feedback analysis.
  • Supports Field Resources with respect to questions and requests, including identifying areas that may require solution management, and providing potential solutions.
  • Responsible for support through research and needs analysis to determine what specific information and tools may be required to support the Field Resources including reports, training needs, coaching, and resource material.
  • Directs workload and provides staff supervision to ensure work is done accurately, efficiently, and complies with policies, procedures, and standards as well as best working practices.
  • Other duties and projects as assigned.

    • Skills, Experience & Education

    What You'll Need:

    Skills:

    This position requires a demonstrated level of initiative and judgment in order to organize and prioritize tasks, workload, and projects. Courtesy, tact and diplomacy are required in dealing with colleagues in every day working relationships.

  • Requires the ability to identify and improve work processes.
  • Supervises related processes and people by leading work or project teams.
  • Requires specialized interpersonal skills to resolve situations with colleagues where there may be some level of conflict, stress or uncertainty.
  • Provides solutions by using imaginative approaches where constructive thinking and innovation are required.
  • Utilizes decision making skills to determine the best use of resources and operational processes.
  • Adaptable to set and prioritize work with varying exceptions. Able to work with diverse personalities and styles.
  • Communicates with clarity, verbally and in one on one or group situations, or over the telephone.
  • Communicates well in writing by composing clear documents; facility with editing and/or proof-reading is required.
  • Computer skills to produce and interpret reports, documents and presentations. Knowledge of inventory management and accounting software.
  • Business acumen – advanced understanding of quality standards relative to inventory management and accounting procedures.
  • Professional manner, tact, diplomacy and discretion in dealing with colleagues including senior management.
  • Knowledge of National Store Operating, Merchandising, and POP Standards, inventory management, scheduling, business, and accounting systems.
  • Sound Shoppers Drug Mart operational experience either in the field operations resource or Central Office capacity.
  • Strong working knowledge of Shoppers Drug Mart front store systems including MMS, POS, WFM, and MicroStrategy Field Force. Knowledge of SAP and CPMS an asset.
  • Strong computer skills especially Word, Excel, and PowerPoint
  • Excellent organization and planning skills
  • Excellent communications skills
  • Strong project management skills

    • Experience:

    5+ years of retail operational management experience. Shoppers Drug Mart experience is required.

    Education:

    Post-secondary education equivalent to a university degree in Business, Merchandising or equivalent.

    Notre engagement envers la durabilité et l'impact social est un élément essentiel de notre façon de faire des affaires. Nous concentrons notre attention sur les domaines où nous pouvons avoir le plus grand impact. Notre approche de la durabilité et de l'impact social repose sur trois piliers - l'environnement, l'approvisionnement et la communauté.Nous recherchons constamment des moyens de faire preuve de leadership dans ces domaines importants. Nos valeurs ÊTRE – Engagement, Tient à coeur, Respect et Excellence – guident toutes nos prises de décision et prennent vie à travers notre culture bleue. Nous offrons à nos collègues des carrières progressives, une formation complète, de la flexibilité ainsi que les nombreux avantages compétitifs - voici quelques-unes des nombreuses raisons pour lesquelles nous sommes classés au palmarès des meilleurs employeurs du Canada, au palmarès des meilleurs employeurs pour la diversité au Canada, au palmarès des employeurs les plus verts au Canada et au palmarès des meilleurs employeurs pour les jeunes au Canada.

    Si vous ne savez pas si votre expérience correspond à toutes les exigences ci-dessus, nous vous encourageons à postuler quand même. Nous recherchons des perspectives de candidatures variées, qui incluent des expériences diverses que nous pouvons ajouter à notre équipe.

    Nous nous concentrons depuis longtemps sur la diversité, l'équité et l'inclusion, car nous savons que cela fera de notre entreprise un meilleur lieu de travail et de magasinage. Nous nous engageons à créer des environnements accessibles pour nos collègues, candidats et clients. Les demandes d'aménagement en raison d'un handicap (qui peut être visible ou pas, temporaire ou permanent) peuvent être faites à n'importe quel stade de la demande et de l'emploi. Nous encourageons les candidats à faire connaître leurs besoins en matière d'accommodation afin que nous puissions offrir des opportunités équitables.

    Veuillez noter :
    Les candidats âgés de 18 ans ou plus doivent effectuer une vérification des antécédents criminels. Les détails seront fournis lors du processus d'embauche.

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