Merchandise Assistant - North York, Canada - University of Toronto Press

University of Toronto Press

Verified Company

North York, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Here's what you'll be doing....

You'll be responsible for supporting the day-to-day activities for Campus Outfitters. The main focus of the role is to provide excellent customer service, ensure data maintenance and inventory management.

Key Responsibilities include:
Customer Service, Sales and Support

Provide accurate product information and quotes to customers in a timely manner
Identify and assess customer needs to achieve satisfaction
Respond to customer complaints and provide appropriate solutions and/or alternatives
Support Campus Outfitters Manager with new sales activities
Communicate with Trademark & Licensing to ensure brand standards are being met through mock ups
Communicate with Production Manager and Supervisor to support in house production department
Prepare orders for shipping, including creating labels and transporting to the warehouse
Other related duties as assigned

Data Maintenance and Sales Processing

Create new SKUs and update existing SKUs in internal database and on the website
Create and submit purchase orders to external and internal vendors
Create and process customer invoices
Liaise with web orders to help fulfill custom made orders and answer any customer/team questions
Organize and sort appropriate customer files and other data

Inventory Management

Order correct blanks and ensure timely arrival of blanks for all inhouse clothing orders
Liaise with receiving department to manage inbound goods and outbound product
General monitorization of inventory levels to minimize overstock and out of stock product
Follow up/track purchase orders through effective vendor communication
Process returns to vendors for damaged/defective merchandise within a timely manner
Liaise with accounting department to ensure debits/inventory adjustments are completed by end of month
Compile and communicate damages for writeoffs with inventory adjusters
Frequent lifting of product for order prep and storage organization
Prepare blanks for production by organizing incoming and on hand inventory

Education, Qualifications, and Experience:

Postsecondary graduate or equivalent combination of education and experience
Minimum 2 years retail experience, customer service experience, or business development experience
Comfortable working in a handson, physically demanding environment
Ability to lift/move/handle (up to but not exclusive) 50 lbs

Knowledge, Skills, and Attributes:

Ability to prioritize tasks to ensure maximize completion of tasks
Provide high level of customer service
Outstanding communication skills
Excellent attention detail to ensure data accuracy
Ability to thrive in a fast paced and everchanging work environment
Intellectual curiosity and a commitment to continuous learning is highly valued a growth mindset
Values matter to you. You bring your whole self to work and you live our values of accountability, innovation, respect, and customer focus

About our Team:

With a bookstore on each University of Toronto campus and strong online presence and eCommerce, the U of T Bookstore provides many important services and products to the university community, including textbooks, general interest books, technology products, and U of T branded clothing, school supplies, and gift products.

About University of Toronto Press:

As the leading university press in Canada and one of the largest in North America, we acknowledge our role and responsibility in effecting positive change.

With this, we seek to continuously improve the diversity and representation of our publications and the clients we represent, as well as within the makeup of our organization.

With strong commitment from leadership, we are collectively bringing forward change across the organization, both within our company culture and in our publishing, distribution, and retail endeavours.

UTP operates with mutual trust, respect, and integrity as we strive to identify and remove barriers. We are committed to making UTP a great place to work by addressing and challenging systemic inequities.

Interested in applying?

Company

University of Toronto Press

Location

North York, Dufferin & Steeles

Opening Date

Apr 16, 2024

Closing Date

May 10, 2024

Starting Date

May 13, 2024