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    Team Lead, Field Services Accounts - Toronto, Canada - CSA Group

    CSA Group
    CSA Group Toronto, Canada

    2 weeks ago

    Default job background
    Full time
    Description

    Employment Status:

    Regular

    Time Type:

    Full time

    BUILDING A WORLD CLASS TEAM STARTS WITH YOU

    At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

    Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

    Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

    Job Summary:

    Job Summary:

    The role of the Team Lead is to lead and manage an existing and regional account team focused on CSA's Field Services.Provides the necessary guidance and accountability to achieve set commercial targets through existing account maintenance.Responsible for ensuring that the administrative and logistical execution of the customer service process is done effectively and efficiently to exceed customer expectations and maximize the profitable sale of CSA Group products and services. Provides structure and leadership and coordinates and supervises the development and training of Field Services Account Specialists.Recruits and selects personnel and is responsible for training, budgeting, annual goal setting, and monitoring set measurements against goals on a proscribed basis.Ensures growth of Field Services opportunities and other ancillary services through the normal interaction with existing customers.Works as part of a global team to help improve service and ensure that global goals are achieved.

    Principal duties and responsibilities:

  • Provides leadership and direction to the regional Field Services Account Specialists on an ongoing basis
  • Motivates and promotes cross selling and superior customer service
  • Regularly acts as a decision maker to effectively disposition customer issues and complaints
  • Hires, trains and develops regional FSAS's to ensure Commercial objectives/targets are met. Provides direction and leadership to direct reports.
  • Enabler for strong communication, regular product knowledge and corporate goals and vision
  • Contributes to strategic direction through the development of an understanding of our customers' business environment
  • Executes incentivized or topical campaigns for their team
  • Participates in and leads special projects as required, and makes recommendations to improve processes and follows up to ensure the goals are met
  • Seeks opportunities to promote CSA services and products in the area. Makes sales calls and performs sales and technical presentations to customers.
  • Continually review sales processes to ensure they are efficient effective and accurate

    • Qualifications:

  • University Degree or post-secondary education. Business Administration, Technical, Sales & Marketing or related fields is a plus
  • 5 years of technical sales or relevant industry experience
  • Clear, effective and professional written communications and presentations
  • Good IT skills (Microsoft Office), good communication and interpersonal skills. Excellent written and spoken English
  • Problem solving and decision-making skills required, and must be able to meet deadlines and at times work under pressure
  • Experience with inbound lead generation
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