Residential Service Manager - Toronto, Canada - Peak Performance Human Resources Corp.

Peak Performance Human Resources Corp.

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Oben PM

Oben PM is a boutique property management firm that specializes in the management of high-end, design-driven residential properties occupied by a discerning clientele.

We help owners and residents alike enhance the lived experience and maximize the value of their exceptional properties through carefully tailored, forward-thinking management services that are as high tech as they are high touch.

At Oben PM, we take care of people, not just units.

About Camby Residence

Camby is a newly constructed boutique apartment rental that brings together people with a shared passion for curated design and carefree contemporary living in Uptown Cambridge.

Residences can work smart in the co-working spaces and live beautifully in the suites perfectly crafted for their unique lifestyles.

Camby offers best-in-class amenities.

Position Summary

The Resident Service Manager reports to the VP, Asset & Property Management and is responsible for managing the property located at Hollywood Court, Cambridge, Ontario, in an efficient and effective manner with the highest level of customer service both residents and owners.

Operate within our standards of safety, high quality customer service and efficient operations.

Essential Duties:

Supervise and manage administrative and operational staff at the properties within the property, including administrative staff, leasing staff, cleaning & maintenance staff, and third party vendors.
Maintain the highest level of customer service in relation to residents through promptly addressing residents' needs and concerns.
Direct and manage resident functions in such a matter as to win and maintain the respect and goodwill of all residents.
Monitor resident service requests and arrange for repairs as required in a timely fashion.
Monitor the timely receipt and reconciliation of rent collections and ensure that relevant statures are followed. Communicate with residents (verbal and/or written) about rent collections.
Code and approve invoices from suppliers and contractors to appropriate accounts as per operating budget.
Conduct preinspection and vacate inspection of units.
Arrange unitturnover of vacant suite to ensure suites are up to building standards for incoming tenants.
Ensure correct and up to date Management Reports including Accounts Receivable, Accounts Payable, variances and monthly inspection reports.
Prepare annual operating budget in collaboration with the finance team and senior management team.
Adhere to property management standards including: legislative requirements, compliance, safety standards and emergency response procedures.
Plan, monitor and execute preventative maintenance work to ensure preservation and longevity of building's assets.
Develop scope of work for service contracts, negotiate pricing and prepare paperwork.
Conduct weekly / monthly inspections of the common areas of the property and rectify any deficiencies.
Take initiative to propose improvements of property management processes or procedures.
Curate/organize resident events geared to resident interests to increase resident engagement.

Qualification:

Residential Property Management, Hospitality, and/or Luxury/High End Retail experience desired
Knowledge of Yardi is a bonus

Job Types:
Full-time, Permanent

Salary:
From $75,000.00 per year

Schedule:

8 hour shift
Monday to Friday

Application question(s):

Do you hold a valid Limited License Manager certification?
Do you have experience preparing Annual Budgets and reviewing financial statements?
This role is located in Cambridge. Will you be able to successfully commute to work each day, or consider the option of relocation?
What are your salary expectations?

Experience:

- property management: 3 years (preferred)

Licence/Certification: